Front Desk Patient Care Coordinator

American Dental Associates Ltd. • Chicago, IL

3d • Onsite

About The Position

American Dental is hiring a Full-Time Front Desk Patient Care Coordinator to join our growing dental team. This position is a great opportunity for someone with experience in reception, administration, or customer service who is looking for a stable, long-term career in a professional healthcare environment. No dental experience is required — we provide full training on dental insurance, dental terminology, Dentrix software, scheduling, treatment plan conversations, and daily front office systems. We are looking for someone who is reliable, organized, friendly, and comfortable working with patients, answering phones, discussing financial information, and helping keep the office running smoothly.

Requirements

• Reception, administrative, or customer service experience required
• Professional, friendly, and dependable
• Strong communication and customer service skills
• Comfortable using computers and office technology
• Comfortable having financial conversations with patients
• Detail-oriented and able to multitask
• Willingness to learn dental insurance, terminology, and software systems
• Positive attitude and desire to grow with the team

Nice To Haves

• Bilingual skills are a plus, but not required

Responsibilities

• Greet and check in patients in a professional and friendly manner
• Answer incoming phone calls and schedule appointments
• Assist patients with general questions and next steps
• Help review treatment plans and explain financial information with guidance
• Support patient check-out and appointment follow-up
• Maintain organized and accurate front desk records
• Use Google Drive, Google Docs, and Excel for daily office tasks
• Learn and use Dentrix dental software
• Support daily front office operations
• Work closely with doctors, assistants, and team members to create a 5-star patient experience

Benefits

• Paid time off and paid holidays
• Paid lunch breaks
• Flexible schedule
• Health insurance
• 401(k) with employer match
• Employee discounts on dental services
• On-the-job training and development
• Bonus incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed