Patient Concierge Coordinator

Evexias Health Solutions • Southlake, TX

6d • Onsite

About The Position

EVEXIAS is pioneering a new way of doing things in healthcare, focusing on personalized treatments tailored to the whole self, including advanced hormone therapies. They go beyond surface symptoms to uncover the root cause, using breakthroughs to ignite a transition of modern medicine where insight runs deeper, care is proactive, and connection is everything. This role is part of a company that aims to empower individuals and providers with personalized, root-cause-focused care that restores health, balance, and freedom.

Requirements

• High School Diploma required.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong analytical skills with the ability to apply mathematical concepts such as ratios and percentages.
• Excellent written and verbal communication skills with the ability to interpret diverse instructions.
• Detail-oriented and self-motivated professional capable of working with minimal supervision.
• Demonstrated ability to multitask and see projects through to completion.

Nice To Haves

• Experience in customer relations or sales is preferred.
• Strong sales experience preferred.
• Experience with PatientNow is a plus.

Responsibilities

• Provide exceptional customer experiences and manage professional telephone communications.
• Maintain deep product knowledge to assist clients, appropriately triaging medical inquiries to clinical staff.
• Proactively conduct patient outreach regarding services and resolve patient concerns, complaints, and suggestions.
• Collaborate with the Patient Concierge Team to troubleshoot issues and report trends to the VP-Operations.
• Train and mentor staff while maintaining high standards of organization and patient care.
• Manage marketing and patient databases, ensuring data accuracy and efficient system usage.
• Identify and suggest process improvements to enhance operational efficiency.

Benefits

• Comprehensive health, dental, and vision insurance plans with company-subsidized premiums.
• 100% company-paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance.
• A 401(k) plan featuring a 4% company match.
• Generous Paid Time Off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED