Patient Concierge

Ascend Plastic Surgery Partners MSO LLC•Fayetteville, GA

10h•$0 - $21•Onsite

About The Position

At Advanced Aesthetics Plastic Surgery Center, our dedicated team of physician assistants, nurses, and support staff play an essential role in delivering exceptional patient care. Passionate about helping individuals achieve their desired results, they work closely with each patient to provide guidance, education, and support at every stage of the journey from the initial consultation and preparation to post-treatment follow-up and recovery. With a focus on compassion, communication, and attention to detail, our team ensures that every patient feels comfortable, informed, and cared for throughout the entire process, making the experience as smooth and stress-free as possible. We are seeking a full time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience.

Requirements

1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.
Experience in patient/customer service, including handling sensitive or confidential information.
High school diploma or equivalent required.
Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.
Strong customer service skills with a positive and empathetic attitude toward patients.
High attention to detail, especially in managing patient records and handling sensitive information.
Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.
Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.
Strong work ethic, punctuality, and reliability.
Discretion and professionalism in handling sensitive patient information and situations.

Nice To Haves

Experience with scheduling, managing appointments, and working with practice management software is a plus.
Additional education or certification in office management or medical administration is a plus.

Responsibilities

Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
Screen calls, provide service information, answer inquiries, and respond to emails professionally.
Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.
Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.
Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.