Cosmetic Patient Concierge Coordinator

Anne Arundel Dermatology • Knoxville, TN

10d • Onsite

About The Position

At Anne Arundel Dermatology, we provide exceptional care to our patients and each other, guided by our core values: Patient First, Caring, Accountability, Trust, One Team, and Growth. Founded over 50 years ago with a mission to deliver the highest quality and full spectrum of dermatological services, Anne Arundel Dermatology has grown to include over 250 clinicians and 110 locations across the Mid-Atlantic and Southeastern states. We are committed to continuous training and education, staying at the forefront of dermatological advancements. We offer not just a job, but a career with intensive hands-on training and opportunities for internal growth.

The Cosmetic Patient Concierge Coordinator is responsible for delivering consistently superior customer service. This role involves providing information and education on appointments and procedures, assisting with loyalty programs such as Care Credit, Brilliant Distinctions, Aspire Rewards, and Lasting Beauty Rewards, as well as global and site-specific promotions. The Coordinator acts as an experience and patient advocate specialist, ensuring patients feel welcomed, valued, and appreciated throughout their cosmetic journey. A proven track record of world-class customer service, a compassionate and proactive attitude, attention to detail, and customer focus/empathy are essential for success. This high level of service is to be demonstrated daily through interactions with team members, patients, vendors, and via phone and email communications.

Requirements

• Strong organizational skills
• Excellent communication skills
• Attention to detail
• Proficiency in technology
• Minimum of High School Diploma.

Responsibilities

• Supervise the front desk Check-in and Check-out process.
• Update client information and provide necessary forms for completion.
• Create client profiles in the EMR system following established protocols.
• Reconcile daily charges and handle cash, check, and bankcard payments.
• Ensure exceptional satisfaction of every patient by consistently delivering respectful and personalized care, respecting patient privacy, and providing an elevated experience.
• Take responsibility for enrolling patients in rewards programs, credit applications, discounts, and loyalty programs.
• Assist with handling inbound calls and scheduling patient appointments.
• Make outbound calls to patients to assist with preparations for upcoming appointments, events, and promotions.
• Escalate any unresolved patient issues to the Cosmetic Suite Manager and collaborate with management to achieve satisfactory and meaningful resolutions.
• Complete inventory monthly.
• Keep displays and other marketing material current, trendy and fresh.
• Establish a connection with cosmetic reps, helps with education opportunities and sample supplies.
• Occasionally work evenings during special promotions and events as required.
• Other duties assigned as deemed necessary by management.

Benefits

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED