Cosmetic Patient Concierge Coordinator

Anne Arundel Dermatology • Knoxville, TN

9d • Onsite

About The Position

At Anne Arundel Dermatology, we provide exceptional care to our patients and each other. Founded over 50 years ago with a mission to offer the highest quality and full spectrum of medical, surgical, and esthetic skin care services, Anne Arundel Dermatology has grown to become a leading provider in the Mid-Atlantic and Southeastern states, boasting over 250 clinicians and 110 locations across 7 states. We are committed to continuous training and education, staying at the forefront of dermatological advancements. The Cosmetic Patient Concierge Coordinator is crucial in delivering superior customer service, providing patients with appointment and procedure information, assisting with loyalty programs and financing applications, and acting as a patient advocate to ensure a welcoming and valued experience throughout their cosmetic journey. Success in this role requires a proven track record of excellent customer service, a compassionate demeanor, meticulous attention to detail, and strong interpersonal skills, demonstrated daily through interactions with team members, patients, vendors, and via phone and email.

Requirements

• Strong organizational skills
• Excellent communication skills
• Attention to detail
• Proficiency in technology
• Minimum of High School Diploma.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Nice To Haves

• A proven track record of world-class customer service
• A compassionate, ‘can-do’ personality
• Proper attention to detail and customer focus/empathy

Responsibilities

• Supervise the front desk Check-in and Check-out process.
• Update client information and provide necessary forms for completion.
• Create client profiles in the EMR system following established protocols.
• Reconcile daily charges and handle cash, check, and bankcard payments.
• Ensure exceptional satisfaction of every patient by consistently delivering respectful and personalized care, respecting patient privacy, and providing an elevated experience.
• Take responsibility for enrolling patients in rewards programs, credit applications, discounts, and loyalty programs.
• Assist with handling inbound calls and scheduling patient appointments.
• Make outbound calls to patients to assist with preparations for upcoming appointments, events, and promotions.
• Escalate any unresolved patient issues to the Cosmetic Suite Manager and collaborate with management to achieve satisfactory and meaningful resolutions.
• Complete inventory monthly.
• Keep displays and other marketing material current, trendy and fresh.
• Establish a connection with cosmetic reps, helps with education opportunities and sample supplies.
• Occasionally work evenings during special promotions and events.
• Other duties assigned as deemed necessary by management.

Benefits

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability
• Voluntary life (employee, spouse, and child)
• Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED