Patient Communications Operator

OneOncology • Ridge, NY

3d • Onsite

About The Position

The Patient Communications Operator supports New York Cancer and Blood Specialists by answering a high volume of telephone calls, responding to inquiries, and resolving issues. The role also involves entering data into a computer and protecting patient privacy by following HIPAA confidentiality guidelines. The position is based in Ridge, New York, and works five 8.5-hour shifts Monday through Friday, scheduled between 7:30 a.m. and 6:30 p.m.

Requirements

• At least one year of experience as a call center operator, preferably in the medical field.
• Excellent computer skills.
• Excellent customer service skills.
• High school diploma.
• Excellent verbal and written communication skills.

Nice To Haves

• Call center operator experience in the medical field.

Responsibilities

• Answer high-volume telephone calls.
• Respond to inquiries and resolve issues.
• Enter data into the computer.
• Protect patient privacy by adhering to HIPAA confidentiality guidelines.

Benefits

• Health insurance beginning on Day 1
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• 401(k) plan
• Generous paid time off
• Eight paid holidays, including two floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED