RCM Facilitator

JAMES C LODEN M D P C•Goodlettsville, TN

8d•Onsite

About The Position

A Patient Collections Representative is responsible for contacting patients regarding outstanding medical bills, collecting payments, setting up payment arrangements, and resolving billing inquiries. This role works closely with patients, insurance companies, and healthcare providers to ensure accurate account balances and timely payment of medical services. Responsibilities include reviewing patient accounts, following up on delinquent balances, processing payments, maintaining detailed records, and providing excellent customer service while complying with healthcare privacy regulations (HIPAA).

Requirements

High School diploma or equivalent required
1+ years of experience in healthcare billing strongly preferred
1+ years of experience with Microsoft Excel required
Demonstrated computer literacy, proficient with practice’s EMR
Deliver exceptional customer service skills
Able to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy
Knowledge of HIPAA and OSHA statutes/regulations, and policies/procedures
Medical billing and collections knowledge
Customer service and communication
Insurance verification and claims understanding
Payment processing and account management
Attention to detail and problem-solving
Knowledge of HIPAA and healthcare regulations
Strong organizational and interpersonal skills