Patient Clinical Rep Scheduler

Peoples Community Health Clinic • Waterloo, IA

6h • $18 - $21

About The Position

The PCR Scheduler facilitates patient care by scheduling patient appointments in person and by phone. The position performs defined services and related duties in accordance with the mission of Peoples Community Health Clinic (PCHC).

The role requires use or disclosure of protected health information in the Treatment class, including access to patient records and the medical information system. Use and disclosure are governed by PCHC privacy policies and management-directed procedures.

This is a full-time, non-exempt position reporting to the Clinic Supervisor. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with some flexibility. Irregular hours, adjusted schedules, long days, and early morning or late evening hours may occasionally be necessary to meet client scheduling demands. The employee must work at least 40 hours per week to maintain full-time status. Occasional driving may be expected.

Requirements

• High school diploma or GED.
• Communication skills, including listening, speaking, writing, and reading comprehension.
• Ability to work with diverse groups of people.
• Basic skills and working knowledge of MS Office products, such as Excel, Word, Access, and PowerPoint, and the Windows platform.
• Ability to become familiar with regularly navigating an EHR computer system.
• Ability to work with a large degree of independence.
• Cooperative and courteous manner toward patients, families, and visitors.
• Planning, organizing, adaptability, attention to detail, and flexibility of assignment.
• Ability to follow policies and procedures and maintain strict confidentiality of patient and PCHC information.
• Ability to maintain a safe working environment and practice safe working habits.
• Self-motivation, including developing and maintaining competence relevant to the position.
• Meet the physical demands described in the posting, including continuous sitting and fine motor activity, occasional standing and walking, occasional lifting, pushing, or pulling under 10 pounds, 20/40 near vision, and moderate depth perception.
• Use required personal protective equipment when exposed to chemical or blood-borne pathogen hazards.

Nice To Haves

• Completion of a Nurse Aide I course, a Medical Assistant program, or one year of direct care in a medical office.
• At least one year of patient care or medical terminology experience.

Responsibilities

• Schedule patient appointments in person and by phone.
• Document phone calls and route them to the appropriate department, including patient requests for additional information.
• Review and confirm completion of patient visits.
• Document triage notes as needed.
• Support a service-oriented atmosphere in accordance with PCHC’s mission and philosophy.
• Work to improve work processes and clinical outcomes, including health disparity and quality improvement collaboratives.
• Assist in controlling PCHC resources.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED