Part Time Patient Check-In Representative

UnitedHealth Group•Weymouth, MA

25d•$16 - $29•Onsite

About The Position

The Patient Check-In Representative performs patient check-in duties with a high level of autonomy and competency. This role is a key member of the medical team, providing customer service and supporting patient-clinician relationships while also completing significant administrative and cash-handling responsibilities. Under general supervision of the Supervisor or Regional Manager of Central Check-In Operations, the representative greets patients, completes any necessary health screening, verifies and updates registration, demographic, and insurance information, confirms required forms and referrals, and notifies the clinical unit when patients arrive. The representative also collects payments and outstanding balances and performs extensive daily cash reconciliation, deposit preparation, reporting, and related support for practice staff. The position is part-time, scheduled for 20 hours per week, Monday through Friday from 1 p.m. to 5 p.m.; the schedule may change based on organizational needs. The primary location is 90 Libbey Pkwy, Weymouth, Massachusetts. Coverage at other sites may be requested, and travel to other locations may be required for coverage or training. The role requires protecting the confidentiality and privacy of protected health information, accessing only the minimum necessary information to perform job duties, and following HIPAA and Atrius Health privacy policies. Other duties may be assigned.

Requirements

High school diploma or GED.
At least 1 year of administrative experience in a business setting, such as healthcare or hospitality check-in, with cash handling, insurance verification, payment collection, banking, billing, or end-of-day reconciliation, and direct patient or customer service delivery; healthcare experience is preferred.
Intermediate-level computer proficiency.
Access to reliable transportation.
Demonstrated customer service and service-recovery skills, with strong verbal, written, and telephone communication skills.
Attention to detail and demonstrated multitasking ability.
Ability to work under time pressure, manage multiple priorities, and meet deadlines.
Teamwork, flexibility, reliability, and adaptability, including flexibility with the work schedule.
Strong computer skills, including keyboarding, data entry, quickly moving between multiple application systems, and email proficiency.
Working knowledge of medical office check-in, health plan coverage, referrals, authorizations, and patient-balance terms such as deductible, co-pay, and co-insurance.
EMR proficiency.
Ability to pass a drug test before beginning employment.

Nice To Haves

Working knowledge of healthcare check-in or registration procedures and self-pay collections.
Work experience with cash handling and end-of-day balancing procedures.
Healthcare-setting experience.

Responsibilities

Complete patient check-in and general health screening, notify the clinical unit of patient arrival, and direct patients according to service-line customer service standards.
Identify incomplete registrations and update information when appropriate; contact Central Registration or scan insurance cards for follow-up.
Ensure patients are registered to the correct accounts and verify and update demographic and insurance information.
Ensure registration, NPP non-covered services waiver, and other applicable forms are completed and signed as required for compliance or billing.
Use health plan or vendor websites to verify insurance eligibility.
Identify workers’ compensation and motor vehicle accident cases; create shell accounts when appropriate and refer cases to Medical Billing for registration completion.
Review workers’ compensation and motor vehicle injury documentation and scan it into medical records.
Ensure patients have appropriate referrals and signed waivers; enter referral information into Epic when needed.
Collect payments, co-payments, and past-due balances and post payments to the appropriate account and date of service.
Reconcile end-of-day cash processing by balancing deposits with Resolute user batches, completing cash forms, and making daily deposits according to established cash-receipt procedures.
Receive funds from practice-area users, count and verify cash receipts, research and resolve transaction or balance issues, and reconcile practice collections to the Daily Collection Repost (DCR).
Prepare practice bank deposits and transport deposits to the Garda drop safe with a security or building services escort.
Balance cash and receipts; prepare cash receipts and required reconciliation and tally documents; maintain daily and monthly statistics and related reports.
Run or review end-of-day reports, identify variances, follow up on corrections, track errors and losses, and communicate collection issues or discrepancies to supervisors, end users, and the cash receipt department.
Post payments such as petty cash checks, research discrepancies between posted balances and deposits, make adjustments in Epic Resolute as needed, and work with Billing Operations to resolve posting errors.
Ensure daily change is available, prepare and periodically count change banks, separate banks from daily deposits, and order coins through Bank of America as needed.
Provide site staff with feedback and individual training on cash handling and end-of-day deposit procedures.
Maintain cash-handling forms and supplies, and order, maintain, and distribute collection and bank-deposit forms, deposit slips, bags, and related supplies.
After 90 days in the role, may review, research, and correct information for business reports or work queues, including referral, missing-coverage, and outstanding-balance reports.
May provide requested information to patients, arrange ambulance or other transportation, and make overhead pages for Rapid Response.
Access only the minimum necessary protected health information and safeguard its confidentiality in written, verbal, and electronic forms; follow HIPAA and departmental privacy policies and protocols.
Perform other duties as assigned.

Benefits

Paid Time Off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Comprehensive benefits package, subject to eligibility requirements.