Part Time Patient Check-In Representative

UnitedHealth Group•Braintree, MA

18d•$16 - $29•Onsite

About The Position

The Patient Check-In Representative greets patients, performs required health screenings, and supports patient-clinician relationships by completing check-in and registration tasks. The role verifies and updates patient demographic and insurance information, confirms required forms and referrals, notifies clinical staff when patients arrive, and collects payments and outstanding balances. The position also performs substantial administrative and cash-management work, including reconciling collections, preparing deposits, resolving payment discrepancies, maintaining cash-handling records and supplies, and providing staff guidance on cash procedures. The representative works under the general supervision of the Supervisor or Regional Manager of Central Check-In Operations and may travel or provide coverage at other locations as needed. The schedule is 20 hours per week, Monday through Friday, 4 p.m. to 8 p.m.; it may change based on organizational needs. The role requires protecting patient health information and following HIPAA and organizational privacy requirements.

Requirements

High school diploma or GED.
At least 1 year of administrative experience in a business setting, such as healthcare or hospitality check-in involving cash handling, insurance verification, payment collection, banking, billing, or end-of-day reconciliation, with direct patient or customer service delivery.
Intermediate computer proficiency.
Reliable transportation and a valid U.S. driver’s license.
Demonstrated customer service and service-recovery skills, with strong verbal, written, and telephone communication.
Attention to detail and demonstrated multitasking ability.
Ability to work under time pressure, manage multiple priorities, and meet deadlines.
Teamwork, flexibility, reliability, and adaptability, including flexibility with work schedules.
Strong computer skills, including keyboarding, data entry, moving quickly between applications, and email proficiency.
Working knowledge of medical-office check-in, health-plan coverage, referrals, authorizations, and patient balance terms such as deductible, co-pay, and co-insurance.
EMR proficiency.

Nice To Haves

Healthcare-setting experience is preferred.
Working experience with cash handling and end-of-day balancing procedures.
Working knowledge of healthcare check-in or registration procedures and self-pay collections.

Responsibilities

Greet patients, perform general health screening procedures, complete check-in, notify the clinical unit of patient arrival, and direct patients according to service-line customer-service standards.
Identify incomplete registrations and update information as appropriate, or contact Central Registration or scan insurance cards for follow-up.
Verify patients are registered to the correct accounts and update demographic and insurance information.
Ensure patients complete and sign registration, non-covered services waiver, and other required forms.
Use health-plan or vendor websites to verify insurance eligibility.
Identify workers’ compensation and motor vehicle accident cases; create shell accounts when appropriate and refer cases to Medical Billing for registration completion.
Review documentation for workers’ compensation and motor vehicle injuries and scan it into medical records.
Confirm required referrals and signed waivers, and enter referral information into Epic when needed.
Collect payments, co-payments, and past-due balances and post payments to the appropriate account and date of service.
Reconcile end-of-day cash processing by balancing deposits with Resolute user batches, completing cash forms, and making daily deposits in accordance with cash-receipt procedures.
Receive and count funds from practice users, research transaction and balance problems, and reconcile practice collections to the Daily Collection Repost.
Prepare bank deposits and transport them to the Garda drop safe with a security or building-services escort.
Balance cash and receipts, prepare cash receipts and reconciliation documentation, maintain daily and monthly statistics, and provide required reports.
Review end-of-day reports, identify and follow up on variances, track errors and losses, and communicate collection issues to supervisors, end users, and the cash receipt department.
Post payments, research discrepancies between posted balances and deposits, make necessary adjustments in Epic Resolute, and work with Billing Operations to resolve posting errors.
Prepare and maintain change banks, confirm cash change banks periodically, and order coins through Bank of America as needed.
Provide feedback and individual training to site staff on cash handling and end-of-day deposit procedures.
Maintain cash-handling forms and supplies, including collection and deposit forms, deposit slips, and deposit bags.
After 90 days in the role, may review, research, and correct information in business reports or work queues, including referral, missing coverage, and outstanding balance reports.
May provide requested information to patients, arrange ambulance or other transportation, and make overhead pages for Rapid Response.
Access only the minimum necessary protected health information, protect its confidentiality, and follow HIPAA and organizational privacy policies.
Perform other duties as assigned.

Benefits

Paid time off accrued beginning with the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short- and long-term disability coverage.
401(k) Savings Plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.