Patient Check-In / Front Desk Coordinator

BRAIN AND SPINE CENTER PLC•Chandler, AZ

8d•$18 - $20•Onsite

About The Position

We are looking for a professional, friendly, and highly organized Patient Check-In/Front Desk Coordinator to join our medical clinic. This position is responsible for creating a positive patient experience from the moment a patient walks through the door while ensuring check-in, scheduling, and front-office processes are handled accurately and efficiently.

Requirements

Professional, friendly, and highly organized demeanor.
Ability to create a positive patient experience.
Accuracy and efficiency in check-in, scheduling, and front-office processes.
Proficiency in verifying demographic, insurance, and contact information.
Skill in collecting patient payments.
Attention to detail in ensuring paperwork completion.
Ability to update insurance information and identification.
Capacity to notify clinical staff of patient arrivals and manage patient flow.
Strong phone etiquette and ability to direct calls.
Competence in scheduling, rescheduling, and confirming appointments.
Ability to monitor waiting room and communicate delays.
Professionalism in handling patient questions and concerns.
Understanding of when to escalate issues.
Adherence to patient confidentiality and HIPAA requirements.
Organizational skills for front desk and waiting area.
Accuracy in documenting patient interactions.
Collaboration skills with various departments.
Adherence to clinic policies and procedures.
Ability to foster a positive, respectful, and team-oriented work environment.

Responsibilities

Greet patients warmly and professionally upon arrival.
Check patients in and verify demographic, insurance, and contact information.
Collect copays, balances, and other patient payments when applicable.
Ensure all required patient paperwork and forms are completed.
Confirm and update insurance information and identification.
Notify clinical staff when patients arrive and maintain accurate patient flow.
Answer incoming phone calls and direct calls to the appropriate department or staff member.
Schedule, reschedule, and confirm patient appointments according to clinic guidelines.
Monitor the waiting room and communicate delays appropriately.
Handle patient questions and concerns professionally and know when to escalate issues to management or clinical staff.
Maintain patient confidentiality and follow HIPAA requirements.
Keep the front desk and waiting area organized and professional.
Document patient interactions and relevant information accurately.
Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments.
Follow all clinic policies and procedures.
Help maintain a positive, respectful, and team-oriented work environment.