Front Desk - Patient Coordinator
Dr. Toothfairy•Falls Church, VA
•Onsite
About The Position
We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Receptionist/Patient Care Coordinator. As the first point of contact for our dental office, you will play a crucial role in providing exceptional patient service and ensuring smooth daily operations. If you have excellent communication skills and enjoy working in a fast-paced medical environment, we encourage you to apply.
Requirements
- Previous experience working in a customer service setting.
- Familiarity with medical terminology and systems is a plus.
- Excellent customer service skills with the ability to handle difficult situations professionally.
- Strong attention to detail and organizational skills.
- Proficient computer skills, including knowledge of Microsoft Office Suite.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Impeccable phone and e-mail etiquette.
- Ability to calculate basic numbers and explain patient balances.
Responsibilities
- Greet patients and visitors with a warm and friendly demeanor.
- Check patients in and out, verify insurance information, and collect co-pays/balances.
- Schedule appointments using our electronic medical scheduling system (Oryx).
- Answer phone calls and respond to inquiries or direct them to the appropriate staff member.
- Maintain patient records and ensure accuracy of information.
- Assist with medical administrative support tasks as needed.
- Adhere to HIPAA guidelines to protect patient privacy and confidentiality.
- Maintain a clean, organized, and presentable office environment at all times.
- Participate in team building and community engagement social events.
- Community involvement is an important part of the job.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
