Patient Catering Coordinator

TriHealth • Cincinnati, OH

23d • Onsite

About The Position

The Patient Catering Coordinator works under the direction of Nutrition department management to coordinate patient meal service across all units on assigned teams. The coordinator ensures Catering Associates are trained and units are staffed appropriately, performs shadow reports and patient meal-service visitations, and communicates patient food issues and concerns between Food & Nutrition Services and Nursing. The role interacts with Nursing regarding patient nutrition needs and requirements and responds accurately and effectively to changes to maintain efficient service timing and ensure accuracy of physician-ordered modified diets. The coordinator understands dietary restrictions and special and modified diets so patient food preferences can be met within diet-order guidelines, and ensures food-safety and sanitation guidelines are followed.

The position leads and participates in daily staff huddles, supports quality service on assigned units as reflected in patient satisfaction surveys, and provides support across the Nutrition and Nursing departments. The coordinator is expected to be a team player and to provide prompt, courteous, friendly service, including service recovery. TriHealth team members are also expected to follow the SERVE standards and ALWAYS behaviors described in the posting.

Requirements

• High school diploma or GED equivalent; relevant experience or one year in a prior TriHealth Nutrition role may be accepted in lieu of the minimum education.
• 3–4 years of experience in a related field.
• Ability to read and perform basic mathematical calculations.
• Reading and writing skills.

Responsibilities

• Coordinate patient meal-service food on all units of assigned teams.
• Communicate with Nursing, dietitians, and others regarding patient nutrition needs and requirements.
• Relay patient food issues and concerns between Food & Nutrition Services and Nursing.
• Ensure Catering Associates are adequately trained and units are properly staffed.
• Perform shadow reports, patient meal-service visitations, and Catering Associate rounds.
• Assist with work schedules and line-up meetings, and ensure the CTY program is followed by all Catering Associates.
• Distribute workload with Catering Associates when understaffed, assist when a unit has more than 30 patients, or act as the Catering Associate on a unit.
• Accurately input patient registration information and update patient insurance and demographic information, charges, coding, and payments.
• Apply knowledge of diet modifications, restrictions, and menus to meet patient food preferences within diet-order guidelines.
• Respond to changes to maintain efficient service timing and accuracy of physician-ordered modified diets.
• Ensure food-safety and sanitation guidelines are followed.
• Lead and participate in daily staff huddles.
• Support quality service on assigned units and provide prompt, courteous, friendly service and service recovery.
• Support all areas of the Nutrition department and work as a team with Nutrition and Nursing.

Benefits

• Career growth opportunities and professional growth opportunities.
• Comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement.
• Competitive shift differentials, as appropriate for the shift worked.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED