Patient Case Coordinator

Confluent Health • City of Yonkers, NY

10d

About The Position

At Confluent Health and its affiliated brands, Care Coordinators play a central role in the patient experience. They are often the first voice patients hear and the first face they see, setting an organized, warm, and professional tone from the first call through each visit. This is a fast-paced, multitasking role in which organization, follow-through, and ownership directly affect patients and the clinical team.

The role handles front desk operations, patient and referral coordination, appointment flow, payment collection, and patient privacy. No prior medical experience is required; comprehensive training and structured onboarding are provided, with ongoing clinic leadership support. The organization also describes growth pathways into clinic management, operations, and leadership.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular interaction with the public in person or over the phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Confidence communicating by phone and handling incoming calls patiently and professionally.
• Basic computer proficiency, including the ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training, structured onboarding, and ongoing support from clinic leadership.
• Growth pathways into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED