Patient Care Technician (Greenbrook)
About The Position
Greenbrook Mental Wellness Centers is hiring a Patient Care Technician to provide patient-centered care at its Bradenton center, with required travel to other centers throughout the region on short notice to provide coverage. Reliable personal transportation is required. The role supports patients receiving TMS and esketamine treatments and contributes to the efficient operation of the centers. The technician administers treatments and psychiatric rating scales according to clinical guidelines, monitors and records patient responses, and addresses patient discomfort. The role also includes maintaining accurate electronic health records, helping manage scheduling and patient check-in/check-out, handling financial procedures, and assisting with insurance and billing processes as needed. Specialized training and certification in TMS and esketamine therapy are provided. Applicants must be authorized to work for any employer in the United States; Greenbrook cannot sponsor or assume responsibility for employment visa or work authorization. Greenbrook is an equal opportunity employer committed to diversity, inclusion, and providing equal employment opportunities to individuals with disabilities and protected veterans.
Requirements
- High school diploma, associate degree, or equivalent clinical certification, combined with significant relevant work experience in fast-paced patient-care or customer-care/service roles.
- Proficiency in Microsoft Office Suite and electronic health record systems.
- Strong written and verbal communication skills.
- Reliable personal transportation capable of facilitating travel to and between regional centers.
- Ability to stand for extended periods.
- Basic Life Support (BLS) certification; the description states that it is provided.
- Authorization to work for any employer in the United States.
Nice To Haves
- Bachelor's degree in Psychology, Social Work, or a related Human Services field.
- At least the equivalent of one year of healthcare work or internship experience.
- Experience with AdvancedMD and Salesforce EHR systems.
Responsibilities
- Administer TMS and esketamine treatments in accordance with clinical guidelines.
- Monitor patient responses to treatment and proactively address discomfort.
- Administer and record psychiatric rating scales.
- Provide empathetic, supportive patient care.
- Maintain accurate electronic health records.
- Manage patient scheduling, check-in, check-out, and financial procedures.
- Assist with insurance and billing processes as needed.
- Travel to centers throughout the region, including on short notice, to provide coverage.
Benefits
- 401(k) savings and investment plan with company contribution.
- Paid time off, including vacation and personal time for non-exempt salaried employees and Flex-PTO for full-time exempt employees.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Optional supplemental medical insurance.
- Health savings and flexible spending accounts.
- Company-paid life insurance and additional voluntary life insurance.
- Company-paid short-term and long-term disability insurance.
- Paid sick leave where required by state law.
- Specialized TMS and esketamine therapy training and certification.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
