Patient Care Technician (Greenbrook)
About The Position
Greenbrook Mental Wellness Centers is seeking a patient-focused technician to support patients receiving TMS and esketamine therapies in outpatient centers. The role is primarily based at the Ashburn, Virginia center, with travel to other clinic locations as needed. The technician delivers supportive patient care, administers treatments and psychiatric rating scales, monitors patient responses, maintains records, and assists with scheduling, check-in/check-out, financial procedures, insurance, and billing. Specialized training in TMS and esketamine therapy is provided. This is a full-time position with Monday–Friday, eight-hour shifts scheduled between 7 a.m. and 7 p.m. Consistent availability during that window is required, although exact shift times may vary. Reliable personal transportation is required to travel between centers.
Requirements
- High school diploma, associate degree, or equivalent clinical certification, combined with substantial relevant work experience; patient- or customer-facing experience is preferred.
- Stable and consistent work history.
- Proficiency in Microsoft Office Suite and electronic health record systems.
- Strong written and verbal communication skills.
- Willingness and ability to travel between clinic locations as needed.
- Ability to stand for extended periods.
- Reliable personal transportation to travel between centers.
- Basic Life Support (BLS) certification; certification is provided.
Nice To Haves
- Bachelor’s degree in Psychology, Social Work, or a related Human Services field.
- At least the equivalent of one year of healthcare work or internship experience.
- Experience with AdvancedMD and Salesforce electronic health record systems.
Responsibilities
- Administer TMS and esketamine treatments according to clinical guidelines.
- Monitor patient responses and proactively address patient discomfort.
- Administer and record psychiatric rating scales.
- Provide empathetic, supportive, patient-centered care.
- Maintain accurate electronic health records.
- Manage patient scheduling, check-in, check-out, and financial procedures.
- Assist with insurance and billing processes as needed.
- Travel between clinic locations as needed to meet business and operational needs.
Benefits
- 401(k) savings and investment plan with company contribution.
- Paid time off, including vacation and personal time for non-exempt salaried employees; full-time exempt employees are eligible for Flex-PTO.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Optional supplemental medical insurance.
- Health savings and flexible spending accounts.
- Company-paid life insurance and additional voluntary life insurance.
- Company-paid short-term and long-term disability insurance.
- Paid sick leave if applicable and required under state law.
- Specialized training and certification in TMS and esketamine therapy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
