About The Position

The Patient Care Technician works in the Delnor Medical Surgical Unit and, under the supervision of an RN, performs basic patient care activities. The role reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The schedule consists of three 12-hour night shifts, 7 p.m. to 7:30 a.m., with every other weekend (Friday and Saturday nights) and rotating holidays throughout the year. The technician also supports unit workflow and communicates with patients, families, nursing staff, and other patient-related departments.

Requirements

  • High school diploma or equivalent.
  • Certification as a Certified Nursing Assistant, Certified Medical Assistant, or Emergency Medical Technician, or be a nursing school student who has completed one semester of clinical work.
  • American Heart Association Basic Life Support (BLS).

Nice To Haves

  • Phlebotomy experience.
  • Graduate of an accredited Nursing Assistant program or graduate of a Phlebotomy course.

Responsibilities

  • Perform basic nursing care activities as delegated and supervised by an RN, including monitoring vital signs, measuring blood glucose, and recording intake and output.
  • Assist patients with personal care and activities of daily living, including bathing, grooming, and eating.
  • Report abnormal findings or changes in patients’ physical, mental, and emotional conditions to nursing staff.
  • Help keep patient rooms clean and orderly.
  • Demonstrate flexibility, organization, and the ability to multitask and function under stressful situations.
  • Use critical thinking to prioritize and complete unit work as the needs of the unit, patients, and staff change.
  • Serve as a liaison between patient care units and other patient-related departments.
  • Answer telephone, intercom, and call lights politely, use appropriate telephone etiquette, and communicate information to the appropriate staff, family, or patient.
  • Manage overall unit workflow in coordination with the charge RN and/or assistant manager, as needed.
  • Perform pre-census and validate daily admission, discharge, and census lists, as needed.

Benefits

  • Tuition reimbursement
  • Loan forgiveness
  • 401(k) matching
  • Lifecycle benefits
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