About The Position

The Patient Care Technician works in the Delnor Cardiac Telemetry Unit and, under the supervision of an RN, performs basic patient care activities. The position reflects Northwestern Medicine’s mission, vision, and values and complies with its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The schedule consists of three 12-hour day shifts, 7:00 a.m. to 7:30 p.m., with every other weekend (Saturday and Sunday) and rotating holidays required. The technician also supports unit workflow and communication among patients, families, staff, and related departments.

Requirements

  • High school diploma or equivalent.
  • Currently and actively certified as a Certified Nursing Assistant, Certified Medical Assistant, or Emergency Medical Technician, or be a nursing school student who has completed one semester of clinical experience.
  • American Heart Association Basic Life Support (BLS).

Nice To Haves

  • Phlebotomy experience.
  • Graduate of an accredited Nursing Assistant program or a Phlebotomy course.

Responsibilities

  • Perform basic nursing care activities as delegated and supervised by an RN, including monitoring vital signs, measuring blood glucose, and recording intake and output.
  • Assist patients with personal care and activities of daily living, including bathing, grooming, and eating.
  • Report abnormal findings or changes in patients’ physical, mental, and emotional conditions to nursing staff.
  • Help keep patient rooms clean and orderly.
  • Demonstrate flexibility, organization, and multitasking; function under stressful situations; and use critical thinking to prioritize and complete unit work as needs change.
  • Serve as a liaison between patient care units and other patient-related departments.
  • Answer telephone, intercom, and call lights politely; use appropriate telephone etiquette; and communicate information to appropriate staff, family, or patients.
  • Manage overall unit workflow in coordination with the charge RN and/or assistant manager, as needed.
  • Perform pre-census work and validate daily admission, discharge, and census lists, as needed.

Benefits

  • Tuition reimbursement
  • Loan forgiveness
  • 401(k) matching
  • Lifecycle benefits
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