About The Position

NYU Langone Health is hiring a Patient Care Technician to assist professional nurses in caring for patients and families. The role provides competent, safe, and compassionate care, with an understanding of the challenges associated with hospitalization, procedures, and diagnostic testing. The technician also supports the unit by maintaining supplies, equipment, and a safe environment, and demonstrates NYU Langone Health Core Values in all aspects of job performance. The technician carries out assigned patient-care tasks and delegated responsibilities, supports patient safety and comfort, communicates with patients, families, and the health care team, and reports observations to the responsible professional nurse. The role also assists with admissions, transfers, discharges, appointments, emergency situations, and unit activities. Specialized tasks may include phlebotomy, glucose fingersticks, and electrocardiograms. The position is listed for an evening shift of 37.5 hours. NYU Langone Health describes a comprehensive benefits and wellness package, including financial security benefits, a time-off program, employee resource groups, and a holistic employee wellness program. The stated annual salary range is $63,647.95 to $63,647.95; actual salary depends on factors such as experience, specialty, education, and hospital need.

Requirements

  • High school graduation or equivalent.
  • One of the following Patient Care Technician qualification paths: graduation from a PCT program and at least 6 months of hospital experience; graduation from a CNA program, completion of EKG and phlebotomy courses, eligibility for PCT certification, and at least 6 months of hospital experience; or NHA PCT certification and at least 6 months of hospital experience.
  • BLS or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry to the position.
  • Complete the PCT online program within 3 months of hire.
  • For the Senior Nursing Attendant qualification path: high school diploma or equivalent; graduation from a Certified Nursing Attendant program; CNA certification; at least 6 months of relevant experience; and AHA-issued BLS or Heartsaver CPR/AED certification upon entry.
  • Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
  • Strong customer service and communication skills.
  • Ability to communicate effectively with all levels of the organization.
  • Required Basic Life Support certification.

Nice To Haves

  • Knowledge of another language is an asset.

Responsibilities

  • Demonstrate and incorporate NYU Langone Health Core Values into job performance.
  • Respect patient confidentiality, privacy, dignity, and rights.
  • Maintain accountability for supplies, equipment, and environmental support.
  • Assist with data collection for unit quality and performance improvement activities, including patient satisfaction measures.
  • Assist nurses in reviewing patient and family responses and satisfaction and in developing corrective action plans.
  • Recognize personal limitations and request assistance when needed.
  • Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek learning resources for identified needs.
  • Participate in orienting other patient care technicians, unit meetings, and conferences; complete annual mandatory education requirements.
  • Demonstrate awareness of the needs and behaviors of different patient age groups and cultures.
  • Support unit activities and assist in emergency situations as directed.
  • Use specialized skills and follow safety practices when performing assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
  • Follow infection prevention and control standards.
  • Assist with data collection and assigned activities; help maintain patient and family safety and comfort; and assist with admissions, transfers, and discharges according to unit operations.
  • Communicate responsiveness and support verbally and nonverbally to patients, families, and staff, using a clear, caring, and respectful style.
  • Observe general patient behavior and report observations to the assigned registered nurse or responsible professional nurse.
  • Perform safety observations for patients on continuous observation or in restraints according to policy and direction.
  • Assist patients with activities as applicable and complete responsibilities delegated by the registered nurse.
  • Answer call lights promptly, assist with personal care and activity requests, and refer requests outside the technician's role to the assigned professional nurse.
  • Respond to tasks delegated by registered professional nurses and provide direct assistance to members of the health care team.
  • Secure patients' personal property and handle valuables according to hospital procedure.
  • Maintain cleanliness of the nursing unit as appropriate to the position, including utility rooms and unit refrigerators.
  • Prepare patients for scheduled appointments, including helping them onto a stretcher or into a wheelchair.
  • Run errands to other departments, including delivery of specimens and equipment.
  • Keep patient environments, equipment, and care areas clean, safe, and orderly; ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

  • Financial security benefits
  • Generous time-off program
  • Employee resource groups for peer support
  • Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care
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