About The Position

NYU Langone Hospital—Long Island is seeking a Patient Care Technician / Senior Nursing Attendant for its Medicine/Telemetry unit. The successful candidate assists professional nurses in caring for patients and families by completing assigned care tasks and providing competent, safe, and compassionate support to people experiencing hospitalization, procedures, or diagnostic testing. The role also supports the unit by helping maintain supplies, equipment, and a safe environment, while demonstrating NYU Langone Health’s Core Values.

Requirements

  • High school diploma or equivalent.
  • For the Patient Care Technician pathway: graduation from a PCT program and at least six months of hospital experience; or CNA program graduation, completed EKG and phlebotomy coursework, eligibility for PCT certification, and at least six months of hospital experience; or NHA PCT certification and at least six months of hospital experience.
  • For the Senior Nursing Attendant pathway: graduation from a Certified Nursing Attendant program, CNA certification, and at least six months of relevant experience.
  • Basic Life Support or Heartsaver CPR/AED certification issued by the American Heart Association, required upon entry to the position.
  • Complete the PCT online program within three months of hire.
  • Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
  • Strong customer service and communication skills.
  • Ability to communicate effectively with all levels of the organization.

Nice To Haves

  • Knowledge of another language.

Responsibilities

  • Incorporate NYU Langone Health Core Values into job performance and respect patient confidentiality, privacy, dignity, and rights.
  • Account for supplies, equipment, and environmental support, and help keep patient rooms, equipment, care areas, and the nursing unit clean, safe, and orderly.
  • Assist with unit quality and performance improvement data collection, including patient satisfaction measures, and support corrective action related to patient and family responses and satisfaction.
  • Recognize personal limitations and request assistance when needed; discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek learning resources.
  • Participate in orientation of other patient care technicians, unit meetings and conferences, and required annual education.
  • Demonstrate awareness of the needs and behaviors of patients across age groups and cultures; support unit activities and assist in emergencies as directed.
  • Perform assigned patient-care tasks using specialized skills and safety practices, including phlebotomy, glucose fingersticks, and electrocardiograms; follow infection prevention and control standards.
  • Assist with data collection, patient and family safety and comfort, and admission, transfer, and discharge procedures according to unit operations.
  • Communicate supportively and respectfully with patients, families, and staff, and function as a respectful member of the healthcare team.
  • Observe patient behavior and report observations to the assigned registered nurse; perform safety observations for patients on continuous observation or in restraints according to policy and direction.
  • Assist patients with applicable activities and complete responsibilities delegated by the registered nurse.
  • Answer call lights promptly, assist with personal care and activity requests, and refer requests outside the technician’s role to the assigned professional nurse.
  • Respond to tasks delegated by registered nurses and report patient observations to the responsible professional nurse during the shift.
  • Safeguard patients’ personal property and handle valuables according to hospital procedures.
  • Provide direct assistance to healthcare team members, including nurses, physicians, unit clerks, escorts, dietary staff, and other employees.
  • Prepare patients for scheduled appointments, including assisting with transfers to stretchers or wheelchairs; run errands to other departments, including delivering specimens and equipment.
  • Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

  • Comprehensive benefits and wellness package.
  • Financial security benefits.
  • Generous time-off program.
  • Employee resource groups for peer support.
  • Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
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