Patient Care Technician-Phlebotomist Emergency Department Full-Time Nights

Northwestern Memorial Healthcare • Sandwich, IL

10d

About The Position

The Patient Care Technician-Phlebotomist works under the supervision of a registered nurse to provide skilled direct and indirect patient care. The role includes patient-care and related tasks in the holding-room setting, supports safe and clean surroundings, and helps maintain steady productivity and efficient patient progression. The technician reinforces teaching previously provided by the RN and performs duties within the PCT scope of practice.

The position involves routine patient care and procedures such as vital-sign monitoring, phlebotomy, specimen collection and handling, glucometer testing, and 12-lead EKGs. Holding-room duties include compiling medical records, pre-procedural testing and preparation, transportation, monitoring vital signs, and assisting with ambulation. The technician communicates observed changes in patient condition to the RN, documents care accurately and promptly, and interacts professionally with patients and families under the RN’s direction.

The role also supports admission, room orientation, positioning, discharge or transfer, and safe equipment use and maintenance. It requires collaboration with coworkers and other departments, adherence to infection-control and safety policies, participation in improvement and professional-development activities, and effective use of computer systems for orders, results, and documentation.

Requirements

• High school graduation or equivalent.
• One of the following qualifications: CNA, CMA, EMT-B, paramedic certification, or nursing student with at least two clinical rotations completed.
• Basic Life Support (BLS) certification.
• Illinois state CNA certification, unless the candidate is a current nursing student; alternatively, the listed Medical Assistant, EMT-B, paramedic, or qualifying nursing-student credential applies.
• Ability to assess when an interpreter is needed and use interpreter services effectively.

Nice To Haves

• Preferred: EMT-B or CNA with previous hospital-based patient-care experience.

Responsibilities

• Demonstrate the organization’s I-CARE values and maintain a friendly, professional, and approachable demeanor.
• Provide accurate information and timely updates to patients and customers; address questions or connect them with appropriate resources.
• Help patients and customers find their way and use service-recovery skills to address problems or service breakdowns.
• Work collaboratively, communicate effectively, respect diverse opinions, and use organizational resources efficiently.
• Manage work schedules and assignments on time, and contribute to continuous improvement and efforts to streamline services and reduce costs.
• Provide basic patient care, including vital signs, skin care, and personal care appropriate to the patient’s age and standard of care.
• Answer call lights promptly.
• Collect and label urine, stool, and sputum specimens accurately and according to policy.
• Identify and transport blood, blood components, and specimens using appropriate blood-borne pathogen precautions.
• Identify drains and tubes, empty them, and record drainage.
• Follow standard precautions and infection-control policies; operate, clean, and maintain equipment safely and correctly, including performing equipment quality assurance.
• Support patient safety, reduce the likelihood of healthcare errors, and assist with error response and resolution as appropriate.
• Assist with admissions, orient patients and families to the room, help with ambulation and positioning, prepare patients for discharge or transfer, and transport patients as needed.
• Perform phlebotomy, specimen collection and handling, glucometer testing, and 12-lead EKGs.
• Perform holding-room patient-care duties under RN supervision, including medical-record compilation, pre-procedural testing and preparation, transportation, vital-sign monitoring, and ambulation.
• Support the daily schedule by promoting on-time starts and efficient patient progression through the invasive lab holding area.
• Promptly report observed changes in patient status or response to the RN, and clarify special procedures or observations with the RN.
• Interact professionally with patients and families, involve them in the plan of care under RN direction, explain care before providing it, and answer questions within scope of practice.
• Maintain productive working relationships within the department, with physicians, and with other departments; consult other departments as appropriate for interdisciplinary care.
• Identify and report healthcare errors appropriately and meet documentation standards by providing timely, accurate, current, complete, and legible records.
• Charge for procedures, equipment, and supplies.
• Participate in professional growth and development, share continuing-education knowledge with coworkers, attend at least 75% of annual staff meetings, and participate in performance-improvement activities.
• Demonstrate computer competence for order entry, results, documentation, and policies.
• Perform other duties as assigned within the PCT scope of practice.

Benefits

• The employer describes a wide range of benefits supporting employees’ physical, emotional, and financial well-being and protection for unexpected life events.
• Tuition reimbursement
• Loan forgiveness
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED