Patient Care Technician-Phlebotomist Emergency Department Full-Time Nights

Northwestern Memorial Healthcare • Sandwich, IL

11d • $19 - $24

About The Position

The Patient Care Technician-Phlebotomist (PCT) works under the supervision of a Registered Nurse to provide skilled, effective direct and indirect patient care. The posting describes patient care in an Interventional Lab holding room setting, supporting patient safety, maintaining a safe and clean environment, and helping patients progress efficiently through the holding room. The technician reinforces teaching previously provided by the RN and communicates observed changes in patient status promptly.

The role includes routine patient care and procedures such as vital-sign monitoring, personal care, phlebotomy, specimen collection and handling, glucometer testing, and 12-lead EKGs. The technician assists with admission, patient and family orientation, ambulation and positioning, discharge or transfer preparation, and transportation. The position is full-time, 0.9 FTE (36 hours per week), on the night shift. The stated hourly compensation range is USD 18.56–24.13.

Requirements

• High school graduate or equivalent.
• Required credential or qualification: Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), EMT-B, Paramedic certification, or nursing student with at least two completed clinical rotations. The posting states that Illinois CNA certification is not required for current nursing students.
• Basic Life Support (BLS) CPR certification.
• Ability to assess when an interpreter is needed and use interpreter services effectively.

Nice To Haves

• EMT-B or CNA qualification with previous hospital-based patient-care experience is preferred.

Responsibilities

• Demonstrate the organization’s I-CARE values and maintain a friendly, approachable, professional demeanor and appearance.
• Provide accurate information and timely updates to patients and customers; address questions and concerns or connect them with appropriate resources, and provide directions as needed.
• Use service recovery skills to address problems or service breakdowns.
• Work collaboratively with coworkers and other departments, communicate effectively, and respect diverse opinions and styles.
• Use organizational and unit resources efficiently, complete assignments on time, and contribute to continuous improvement and cost-conscious process improvements.
• Provide basic patient care, including vital signs, skin care, and personal care appropriate to the patient’s age and needs; respond promptly to call lights.
• Collect and label urine, stool, and sputum specimens according to policy; identify and transport blood, blood components, and specimens using appropriate blood-borne pathogen precautions; identify drains and tubes, empty them, and record drainage.
• Follow standard precautions and infection-control policies; operate and clean equipment safely and correctly and perform equipment quality assurance and maintenance.
• Provide care in a manner that promotes patient safety, helps reduce health-care errors, and supports error resolution when appropriate.
• Assist with patient admission, orient patients and families to the room, assist with ambulation and positioning, prepare patients for discharge or transfer, and transport patients as needed.
• Perform phlebotomy, specimen collection and handling, glucometer testing, and 12-lead EKGs.
• Perform holding-room patient care under RN supervision, including medical-record compilation, pre-procedural testing, patient preparation, transportation, vital-sign monitoring, and ambulation.
• Support the daily schedule by helping ensure on-time starts and efficient patient progression through the invasive lab holding area.
• Promptly report observed changes in patient status or response to the RN and clarify special procedures or observations with the RN.
• Interact professionally with patients and families, involve them in care planning under RN direction, explain care before providing it, and answer questions within scope of practice.
• Maintain effective working relationships with department staff, physicians, and other departments, and consult other departments as appropriate for an interdisciplinary approach to patient needs.
• Identify and report medical or health-care errors appropriately.
• Document care and other information in a timely, accurate, current, complete, and legible manner, meeting applicable standards and policies.
• Charge for procedures, equipment, and supplies.
• Participate in professional growth and development, share continuing-education knowledge with coworkers, attend at least 75% of annual staff meetings, and participate in performance-improvement activities.
• Demonstrate computer competence for order entry, results, documentation, and accessing policies.
• Perform other duties as assigned within the PCT scope of practice.

Benefits

• The employer describes a wide range of benefits supporting physical, emotional, and financial well-being, with detailed information available through its benefits webpage.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED