PCT II, Health Alliance Clinton, Emergency Department, Per Diem

UMass Memorial Health•Leominster, MA

1d•Onsite

About The Position

Under the direction of an appropriate licensed clinician and in accordance with unit-specific standards, the Patient Care Technician II (PCT II) provides patient care to meet patients’ personal needs and comfort and assists the healthcare team. To qualify as a PCT II, a caregiver must meet the full competencies outlined by Nursing Professional Practice. As an integral member of the patient care team, the PCT II serves patients, nurses, physicians, and other colleagues who support care and service delivery. This role is in the Emergency Department at Health Alliance Clinton. The position is per diem, with various scheduled hours and mixed shifts. Scheduling includes Sunday through Saturday, one full weekend per month, one major summer holiday, and one major winter holiday. The work takes place indoors in a patient care environment and involves substantial standing and walking, frequent bending, and possible pushing of heavy equipment.

Requirements

High school education or GED.
Current Basic Life Support certification.
Demonstrated competency at the Patient Care Technician I level, at least 800 hours and six months of work as a PCT I; alternatively, six months of prior inpatient or outpatient direct patient care experience.
Ability to read, write, and communicate in English clearly and concisely.
Medical terminology knowledge.
Computer skills.
Strong interpersonal skills to gather information, build collaborative working relationships within and across the organization, and provide exceptional patient service.
Proven problem-solving ability in routine situations.
Ability to remain calm under stress or in emergency situations.
Ability to work indoors in a patient care environment and use hand dexterity, hearing, and vision to take direction, adjust equipment, and observe and describe patient conditions.
Ability to lift up to 50 pounds; the work involves standing and walking most of the time, possible pushing of heavy equipment, and frequent bending.

Responsibilities

Communicate observations and changes in patients’ conditions to the RN in a clear and timely manner, including changes in skin condition, vital signs, or mental status.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints when needed, in accordance with training and direction.
Assist patients with activities of daily living, including personal hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using proper safety techniques and body mechanics.
Perform patient safety checks, use directed fall-prevention strategies, and follow restraint policy standards when caring for restrained patients.
Take and record vital signs, and measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans; collect, label, and prepare specimens for transport to the laboratory.
Perform phlebotomy in certain locations.
Carry out unit-specific procedures such as changing telemetry batteries, checking equipment status, cleaning equipment between patients, and storing supplies properly.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, using sterile technique when indicated, positioning patients, providing emotional support, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill feeding bags as directed; empty and record approved outputs; and perform directed ostomy care for established ostomate patients.
Respond sensitively to patient needs, provide information, and build positive rapport and relationships.
Communicate respectfully and in a culturally and age-appropriate manner with patients, staff, families, visitors, and others.
Replenish patient and unit supplies and equipment.
Request assistance from appropriate resources when additional direction is needed.
Stay current with hospital and unit changes by reviewing communications and regularly reading and responding to UMMHC emails.
Precept new Patient Care Technicians.
Comply with departmental policies, procedures, and objectives and attend meetings, conferences, and seminars as required or directed.
Use quality improvement in daily operations and comply with health and safety requirements.
Contribute to a professional, respectful, tolerant, civil, and accepting environment for employees, patients, and visitors.
Maintain regular, reliable, and predictable attendance and perform other similar or related duties as required or directed.