Patient Care Tech

The Kroger Co. • Andover, KS

7d • Onsite

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Patient Care Technicians support a safe, quality-based, survey-ready clinic environment and help patients through registration, waiting-room flow, payment, and examination-room processes. In designated clinics, technicians with completed competencies obtain vital signs and patient history and enter the information in the EHR. Advanced technicians who have completed required competencies may assist providers with ordered specimen collection under specified company protocols and report negative lab results to patients as directed by the provider.

The Little Clinic is part of a team that includes board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians. The team provides healthcare in convenient retail settings, focusing on diagnosis and treatment of illnesses, preventive medicine, health and wellness, and individualized patient education. The role may involve travel to designated clinics within a specified geographic area if working as a float.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills, with strong attention to detail.
• Basic math skills, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Nice To Haves

• Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Responsibilities

• Help maintain a safe, quality-based, survey-ready healthcare environment in support of Joint Commission Accreditation.
• Greet customers and potential patients in the front area or near the clinic.
• Clean and organize clinic areas daily, including disposing of trash, logging and storing supply orders, cleaning floors and examination rooms, and disinfecting equipment.
• Answer questions in the front area while following HIPAA guidelines, and consult providers about questions concerning the scope of services.
• Use Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
• Complete patient registration and place patients under the appropriate scheduler book for the provider on duty.
• Verify the identity of the patient or responsible party using a government-issued source.
• Explain available payment methods, including prompt pay, voucher system, or accepted insurance plans; collect payments and record them in the EHR.
• Collect patient or responsible-party insurance information when applicable and record payments in the EHR.
• Scan appropriate documents or alert the provider if scanning needs to be completed by the provider.
• Escort patients to examination rooms and determine their chief complaint.
• In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing required competencies.
• Continue processing patients in the waiting area according to clinic flow procedures.
• Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
• Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
• Participate in and prepare for off-site events as needed.
• Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
• If working as a float, travel to designated clinics within a specified geographic area.
• Advanced Patient Care Technicians who have completed required competencies may collect provider-ordered specimens under company protocols and report negative lab results to patients as directed by the provider.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways offering opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED