Patient Care Tech

Kroger•Bowling Green, KY

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Tech helps maximize patient flow through the clinic while providing a strong patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports clinic operations by welcoming patients, managing registration and waiting-room flow, answering questions and calls, maintaining a clean and safe clinical environment, and documenting appropriate information in the EHR. In clinics where the technician has completed the required competencies, the role may include obtaining vital signs, patient history, and—at the advanced level—specimens under company protocols and provider direction. Float technicians travel to designated clinics within a specified geographic area.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment that meets Joint Commission Accreditation requirements.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize the clinic daily, including removing trash, logging and storing supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines; consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Register patients and place them in the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Determine and explain payment options, including prompt pay, voucher systems, and accepted insurance plans; collect payments and record them in the EHR.
Collect insurance information when applicable and record payments in the EHR.
Scan appropriate documents or alert the provider when documents require provider scanning.
Escort patients to examination rooms and determine their chief complaint.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing the required competencies.
Continue processing patients in the waiting area in accordance with clinic flow.
Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Prepare weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If assigned as a float, travel to designated clinics within a specified geographic area.
Advanced Patient Care Technicians who have completed required competencies may assist the provider, within specified company protocols, with obtaining provider-ordered specimens for testing and reporting negative lab results to patients as directed by the provider.
Perform the essential functions of the position with or without reasonable accommodation.