Patient Care Tech - Float

Kroger•Vandalia, OH

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician (PCT) helps maximize patient flow through the clinic while providing a positive patient experience. The position performs administrative duties, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The PCT supports a safe, quality-based, survey-ready healthcare environment; welcomes and guides patients; manages registration and waiting-room flow; collects and records payment, insurance, and patient information; and helps maintain clinic cleanliness and organization. In designated clinics, PCTs with completed competencies obtain vital signs and patient history and enter the information in the EHR. Float PCTs travel to designated clinics within a specified geographic area. Advanced PCTs who have completed required competencies may assist providers with specimen collection and report negative laboratory results to patients as directed and within company protocols.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment in accordance with Joint Commission Accreditation requirements.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize clinic areas daily, including removing trash, handling supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions while following HIPAA guidelines and consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Register patients and place them under the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Explain payment options, determine the payment method, collect payments, and record them in the EHR.
Collect insurance information when applicable and record relevant information in the EHR.
Scan appropriate documents or alert the provider when documents need to be scanned.
Escort patients to examination rooms and determine their chief complaint.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing required competencies.
Continue processing patients in the waiting area according to clinic flow.
Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
For float assignments, travel to designated clinics within a specified geographic area.
For advanced PCTs who have completed required competencies, assist providers with obtaining specimens for testing as ordered and report negative laboratory results to patients as directed.
Perform the essential job functions with or without reasonable accommodation.