Patient Care Specialist (Brookfield)

TVG-Medulla, LLC • Brookfield, WI

6d • Onsite

About The Position

The Patient Care Specialist works directly with patients and alongside Doctors of Chiropractic in a fast-paced, active clinic environment. The role includes paid virtual and hands-on training to build clinical skills and therapeutic techniques. It is an opportunity to support community wellness and develop a career in healthcare, with potential for growth in skills, responsibilities, and income.

The specialist helps patients throughout their visits, supports doctors and clinic flow, guides patients through doctor-directed exercises, schedules appointments, updates records, and supports daily clinic operations. The role also contributes to a welcoming patient experience, community outreach, and patient wellness education. Workdays and hours are based on clinic needs and may include varying shifts. The listed schedule is Monday and Wednesday, 8:00 a.m.–12:30 p.m. and 2:30–6:00 p.m.; Tuesday and Thursday, 7:00–11:00 a.m. and 2:30–6:00 p.m.; and Friday, 8:00 a.m.–12:00 p.m. Full-time schedule availability and flexibility are strongly preferred.

Requirements

• Ability to learn, communicate clearly, stay organized, and provide a positive in-person patient experience.
• Energetic, outgoing, and a team player.
• Compassionate listening and clear communication skills.
• Detail-oriented and organized, including in a busy setting.
• Ability to remain calm under pressure and multitask.
• Interest in wellness, movement, and human connection.
• Comfort working face-to-face with people.
• Comfort using computers and learning technology for scheduling, patient records, and clinic operations.
• Ability to meet physical requirements, including standing and moving for extended periods and assisting with hands-on patient care activities.
• Ability to commute to the chiropractic clinic location.
• Must be able to provide necessary information for a DMV or equivalent agency background check.

Nice To Haves

• Experience in customer service, retail, hospitality, fitness, wellness, clinical assistance, restaurants, home healthcare, or other people-focused environments.
• Eagerness to grow into leadership, clinical training, or patient care roles.
• Recent graduates from high school, technical or vocational programs, community colleges, and four-year colleges are encouraged to apply, especially those interested in healthcare, kinesiology, exercise science, health sciences, fitness, wellness, or other people-focused careers.
• Full-time schedule availability and flexibility are strongly preferred.

Responsibilities

• Welcome and support patients throughout their visits.
• Assist doctors with patient care and clinic flow.
• Learn hands-on clinical skills and therapeutic techniques through paid training.
• Guide patients through exercises and activities as directed by the doctor.
• Schedule appointments, update records, and support daily clinic operations.
• Help create a positive, organized, and welcoming patient experience.
• Assist clinic doctors with community outreach and patient wellness education.
• Support compliance with company policies, privacy and confidentiality requirements, applicable laws and regulations, and clinic procedures.
• Perform other related duties and assist with project completion as needed.

Benefits

• Paid virtual and hands-on training.
• PTO and holiday pay for select company holidays.
• Health, dental, vision, long-term disability, and short-term disability benefits.
• 401(k).
• Complimentary chiropractic care for the employee and their family.
• Career mapping and growth program.
• Ongoing mentorship and leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed