Patient Care Specialist- Float

Millennium Physician Group•Naples, FL

7d•Onsite

About The Position

Millennium Physician Group is hiring a full-time Patient Care Specialist (Float) to support its healthcare team throughout Collier County, Florida. The primary office is at 400 8th Street N, Naples, FL 34102. The position is based at the Naples office approximately 2–3 days per week, with the remaining days spent supporting other Collier County locations as needed. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The posting lists a starting pay of $22.00 per hour and a compensation range of $18.00 to $27.00 per hour. The Patient Care Specialist is the first point of contact for patients and helps create a positive patient experience. The role coordinates front office operations, patient scheduling and registration, insurance verification, communication, and documentation to support efficient daily practice operations. The ideal candidate has strong customer service skills, working knowledge of insurance processes, and the ability to manage competing priorities accurately and professionally.

Requirements

At least 2 years of medical front office experience.
High school diploma or equivalent.
Experience with patient scheduling and registration.
Knowledge of insurance verification and eligibility processes.
Strong communication and customer service skills.
Ability to multitask and prioritize in a busy office environment.
Reliable transportation and willingness to travel between office locations within Collier County.

Nice To Haves

Experience with electronic medical records (EMR).
Previous experience in a multi-provider medical practice.
Knowledge of referrals, authorizations, and healthcare workflows.

Responsibilities

Schedule, register, and prepare patients for appointments.
Verify patient demographics, insurance coverage, referrals, and required documentation.
Answer incoming calls, respond to patient inquiries, and provide customer service.
Manage appointment scheduling, cancellations, and follow-up activities.
Identify and resolve scheduling conflicts, missing documentation, and routine patient access concerns.
Route clinical messages, refill requests, forms, and patient inquiries to appropriate team members.
Maintain accurate patient records in electronic medical record and scheduling systems.
Support front desk operations, patient check-in and check-out, and daily office workflows.
Follow company policies and patient confidentiality standards.
Assist at multiple office locations throughout Collier County as needed.