Patient Care Specialist- Float

Millennium Physician Group•Naples, FL

7d•$18 - $27•Onsite

About The Position

Millennium Physician Group is a comprehensive primary care practice serving Florida communities through a value-based care model. The Patient Care Specialist (Float) is the first point of contact for patients and helps create a positive patient experience while coordinating front office operations, scheduling, registration, insurance verification, communication, and documentation. This full-time float role is based primarily at the Naples office, approximately 2–3 days per week, with the remaining days spent supporting other office locations throughout Collier County as needed. The schedule is Monday through Friday, 8:00 AM–5:00 PM. The position requires an experienced, customer-focused medical front office professional who can multitask, stay organized, and maintain accuracy and professionalism in a fast-paced setting. Starting pay is $22.00 per hour; the listed compensation range is $18.00–$27.00.

Requirements

Minimum of 2 years of medical front office experience.
High school diploma or equivalent.
Experience with patient scheduling and registration.
Knowledge of insurance verification and eligibility processes.
Strong communication and customer service skills.
Ability to multitask and prioritize in a busy office environment.
Reliable transportation and willingness to travel between office locations within Collier County.

Nice To Haves

Experience with electronic medical records (EMR).
Previous experience in a multi-provider medical practice.
Knowledge of referrals, authorizations, and healthcare workflows.

Responsibilities

Schedule, register, and prepare patients for appointments.
Verify patient demographics, insurance coverage, referrals, and required documentation.
Answer incoming calls, respond to patient inquiries, and provide exceptional customer service.
Manage appointment scheduling, cancellations, and follow-up activities.
Identify and resolve scheduling conflicts, missing documentation, and routine patient access concerns.
Route clinical messages, refill requests, forms, and patient inquiries to appropriate team members.
Maintain accurate patient records in EMR and scheduling systems.
Support front desk operations, patient check-in/check-out, and daily office workflows.
Comply with company policies and patient confidentiality standards.
Assist multiple office locations throughout Collier County as needed.