Patient Care Specialist (Medical Receptionist) - $1,000 Sign-on Bonus!

Fast Pace Health•Clarksville, TN

18d

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees, especially during periods of high patient volume. The specialist greets, registers, and discharges patients; collects and updates demographic, financial, and insurance information; processes payments; handles phone and medical-record requests; and helps coordinate patient flow. The role may also cross-train for back-office duties within scope of practice, support clinic cleanliness and patient exercises, and help onboard and train new employees. The position requires compliance with company procedures, standards, and core values, and may include additional duties assigned by management.

Requirements

High school diploma or equivalent.
Current CPR license is specified for Level 1, Level 2, and Level 3 requirements.
Level 1: At least 1 year of customer experience; urgent-care experience is preferred.
Level 2 and Level 3: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute and knowledge of Microsoft Office, including Word and Excel; intermediate Excel skills including basic formulas and VLOOKUP.
One year of experience using a PC, including a mouse and standard software such as MS Office, Outlook, and Word.
Ability to perform basic PC tasks, including typing and using a mouse.
Ability to adhere to company standards and maintain confidentiality.

Nice To Haves

One year of medical office experience, basic medical terminology, and insurance knowledge preferred.
Customer experience in urgent care preferred.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information and maintain knowledge of insurance plans, coverage limits, co-pays, deductibles, and plan changes.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer phones politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain positive, cordial, and professional relationships with clients, employees, and managers.
Perform position functions as specified in the physical demands.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, introduce them to team members, provide clinic tours, and explain clinic processes.
Assist new employees with learning activities and required training; provide job shadowing, demonstrations, and coaching.
Comply with company operating standards and core values, including teamwork, communication, empowerment, quality of care, and friendliness.
Promote and maintain confidentiality and a respectful culture for employees, employers, patients, and the business.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Help maintain overall office cleanliness and organization, including garbage removal and upkeep of desk, patient, office, and reception areas.
Perform other duties assigned by management.
Depending on level, perform administrative duties such as scheduling, ordering, and training, as assigned by the Clinic and/or Regional Director.