Patient Care Specialist

Sentara Health•Chesapeake, VA

3d•$22 - $32•Remote

About The Position

Sentara Cardiology Specialists is hiring a full-time Patient Care Specialist in Chesapeake, Virginia. This is a remote position with a Monday-through-Friday daytime schedule. The role provides non-clinical support within a physician’s office and helps ensure an excellent patient experience by performing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The position works as part of a collaborative team focused on providing the best care for patients.

Requirements

High school diploma required.
Three years of customer service experience required.
One year of experience in at least one of the following areas: health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.

Nice To Haves

An associate degree or higher may be considered in lieu of the required experience.

Responsibilities

Provide non-clinical administrative support within a physician’s office.
Perform complex administrative tasks that support patient care delivery.
Answer phones.
Schedule appointments.
Answer patient questions.

Benefits

Medical, dental, and vision plans.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off and sick leave.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay-down up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.
Paid holidays.
Educational assistance or student loan repayment.
Voluntary benefits.