Patient Care Specialist I - Ambulatory (Days)

Pinnacle Treatment Centers • Martinsville, IN

12d

About The Position

The Patient Care Specialist I of Ambulatory Services is an active member of the multidisciplinary team, directly involved in providing quality care for patients in a transitional living addiction recovery environment. The position provides continuous patient care, monitoring, interaction, and role modeling while maintaining a safe, positive, supportive, and structured setting for patients enrolled in or entering ambulatory treatment. The schedule is 12-hour shifts, 36 hours per week, from 8:00 a.m. to 8:30 p.m., with a 30-minute break.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including general knowledge of or willingness to learn Microsoft Office applications such as Outlook, Teams, and Word.
• Valid driver's license in the state of employment.
• CPR and MANDT certification; training is provided locally and updated as required.
• Ability to travel up to 20% in the local area.

Nice To Haves

• At least six months of experience working in a behavioral healthcare setting.
• Basic knowledge of addiction and the recovery process.

Responsibilities

• Model positive behaviors, encourage program participation, apply motivational interviewing, and guide patients through program expectations with empathy, respect, and professionalism.
• Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and consistently and respectfully enforcing program rules.
• Monitor indicators of risk for leaving against medical advice, engage patients in supportive conversations, and promptly communicate concerns to the treatment team.
• Assist with admissions by monitoring new patients for safety and security, helping them feel comfortable and informed about program guidelines, and completing required documentation.
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook and document access appropriately.
• Follow safety, medical, and infection-control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments.
• Search patients and belongings for contraband, manage valuables respectfully, and document according to procedure.
• Monitor patient self-administration of medications and obtain and record vital signs, reporting changes to medical staff as needed.
• Maintain readiness to respond to medical and behavioral emergencies, including keeping CPR, MANDT, and overdose-response training current and administering Narcan when needed.
• Complete timely and accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations, in accordance with policy and accreditation standards.
• Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
• Guide and encourage patients in developing essential life and recovery skills through structured activities.
• Assist with weekly meal plans and grocery orders within established guidelines and budgets, using the process to teach independent living skills through hands-on practice.
• Help patients gather and document basic aftercare information, such as appointment dates, referrals, and resources, and communicate concerns or barriers to the treatment team.
• Transport patients safely and compliantly and maintain accurate mileage and travel records.
• Follow established safety guidelines for group outings.
• Organize and facilitate store runs for or with patients in accordance with established guidelines, ensuring safety and adherence to procedures.
• Maintain a clean and safe physical environment by conducting recovery-home and bedroom inspections, practicing universal precautions, and addressing or reporting facility concerns.
• Perform duties in alignment with CARF standards to support continuous accreditation readiness.
• Maintain current required training for best-practice service delivery.
• Perform other duties as assigned.

Benefits

• Competitive compensation based on experience, education, and licensure.
• Defined career pathing and advancement opportunities through the Residential Aide Tier Program.
• Eligibility for the Student Loan Repayment Program at 90% of facilities.
• Access to more than 600 free continuing education courses.
• Discounted tuition through a partnership with Capella University.
• 18 days of paid time off and 8 paid holidays.
• Diversity, equity, and inclusion initiatives.
• Schedule flexibility.
• Opportunities for merit-based salary increases.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED