Clinical (PCS) Supervisor

Oso Home Care•Irvine, CA

15h

About The Position

The Patient Care Services (PCS) Supervisor assists in supervising nursing operations, case management, and coordination of patient care. The role supports compliance with ACHC accreditation standards, Oso policies and procedures, quality improvement initiatives, and staff education and competency requirements. In collaboration with the Director of Patient Care Services (DPCS) and PCS Manager, the Supervisor helps ensure quality nursing care in Oso’s Ambulatory Infusion Centers (AICs) and patients’ homes, and coordinates nursing coverage to support 24/7 Pharmacy–PCS services. The Supervisor also participates in external marketing and educational presentations as requested by the Business Development Team. The position reports directly to the DPCS and PCS Manager and works collaboratively with nursing, pharmacy, administrative, and other departments to support quality patient care.

Requirements

Degree in nursing.
Current, active California Registered Nurse license.
Experience in home health, infusion nursing, or an administrative capacity within home health.
Ability to supervise staff, coordinate patient care, communicate effectively, and maintain accurate documentation.
Maintain certifications appropriate to the position and obtain additional certifications as identified.

Nice To Haves

Supervisory experience.
Case management experience.
Marketing experience.
Administrative experience.

Responsibilities

Ensure appropriate coverage for ongoing PCS functions as directed by the DPCS and PCS Manager.
Participate in selecting and retaining qualified nursing staff to meet patients’ needs.
Conduct new employee and remedial company and department orientation in accordance with Oso policies and procedures.
Supervise the PCS Case Management Team to ensure accurate, complete, and timely performance of assigned responsibilities.
Conduct regularly scheduled Case Management Team meetings to address operational issues, provide education, and plan PCS staff meetings.
Ensure PCS staff meetings and patient case conferences are conducted and documented as required.
Conduct performance reviews for assigned PCS staff at least annually and collaborate in evaluations of other employees whose responsibilities involve PCS.
Coordinate after-hours on-call nursing coverage.
Assume designated responsibilities in the absence of the DPCS, as assigned by Oso Administration and in coordination with the PCS Manager.
Oversee coordination of nursing services in AICs and patients’ homes.
Consult with physicians regarding patient care and services.
Ensure care reflects the age-specific and cultural needs of the population served.
Conduct or arrange supervisory visits for field nursing staff in AIC and home settings as indicated and at least annually.
Provide skilled nursing care in AICs and patients’ homes as needed.
Ensure applicable policies, agreements, and standards of practice are followed and required records are accurate and complete.
Contribute to developing and implementing patient rights policies.
Support compliance with ACHC accreditation standards and Oso policies and procedures.
Ensure incidents and other reportable events are documented, investigated, reported to Administration, and followed through to resolution in accordance with Oso policies and procedures.
Participate in reviewing and evaluating organization-wide quality improvement and quality assurance activities in collaboration with other departments.
Review patient care policies as requested and recommend updates when appropriate.
Actively participate in Oso Home Care’s Continuous Performance Improvement (CPI) program.
Serve as a clinical resource and educator for PCS staff.
Provide staff with tools, guidance, and support to fulfill their responsibilities.
Ensure annual PCS competency modules and required education are completed and documented.
Participate in professional organizations, meetings, seminars, workshops, and activities related to ambulatory and home infusion services.
Evaluate personal job performance and identify opportunities for professional growth.
Maintain positive working relationships with community resources and organizations involved in home care services.
Participate in external marketing and educational presentations as requested by the Business Development Team.