Patient Care Representative (Hyannis)

Cape Cod Healthcare•Hyannis, MA

5d•Onsite

About The Position

The Patient Care Representative will advocate for patients' appointments and healthcare needs. This role requires the ability to work independently in a fast-paced environment, demonstrating excellent telephone and communication skills, as well as strong interpersonal, customer service, and time management skills. Experience with current office technology and proficiency with computer office applications is necessary. A minimum of one year of experience in a clinical setting is preferred.

Requirements

Ability to read, write and communicate in English at the level of a high school graduate
Ability to work independently in a fast paced environment
Excellent telephone and communication skills
Strong interpersonal, customer service and time management skills
Experience with current office technology, proficient with computer office applications

Nice To Haves

Minimum of one year experience in a clinical setting preferred

Responsibilities

Advocates for the patient’s appointments, and healthcare needs
Communicate unresolved issues to manager or designee to facilitate timely interventions
Demonstrate excellent communication skills effectively and efficiently
Maintains accurate records of all calls and corresponding details
Efficiently field patient questions and concerns
Process messages and report to the respective physicians and their teams, whenever necessary
Attends and actively participates in team meetings
Answers phones in accordance with department standards to achieve expected goals
Communicates effectively and efficiently when in the call center assignment
Other work related duties as assigned
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service