Patient Care Representative - Endocrinology

MFM Health•Danvers, MA

9d•$20 - $23

About The Position

MFM Health’s Endocrinology Department is seeking a customer-service-oriented Patient Care Representative for a busy ambulatory care office that diagnoses and treats diabetes and other diseases. The role supports patient access and the daily operations of the Endocrinology and Diabetes teams, including appointment and procedure scheduling, patient communication, record preparation, clerical work, and coordination with clinical staff. The position calls for excellent communication, computer, and telephone skills, and the ability to multitask in a high-volume setting. Medical, EMR, and Athena experience are desirable. The role is full-time, with an hourly pay range of $20–$23, commensurate with experience.

Requirements

Excellent communication, computer, and telephone skills.
Ability to multitask in a high-volume ambulatory setting.
Dependable, hardworking, detail-oriented, and friendly approach.
High school diploma preferred.

Nice To Haves

Two years of experience working in an ambulatory or outpatient practice.
Endocrinology experience.
Medical experience.
Electronic Medical Record (EMR) experience.
Athena experience.

Responsibilities

Greet patients and family members and schedule patient appointments, hospital and ambulatory admissions, and procedures, ensuring timely action.
Schedule Endocrinology procedures, including thyroid biopsies and cortisone stimulation tests.
Review the Endocrinologist’s schedule at the end of the day to confirm patients have scheduled follow-up appointments.
Use sound judgment when scheduling procedures to support physician productivity.
Follow the procedure for collecting pre-admission testing data and report scheduled hours, including hours worked while logged in from home.
Communicate consistently with the Endocrine Team; answer calls promptly, address callers’ needs, direct calls appropriately, take accurate messages, and use appropriate telephone etiquette.
Schedule future appointments and tests and complete physician-ordered referrals.
Request medical records and prepare charts so the Endocrinologist has the information needed before visits, exams, evaluations, procedures, or treatments; obtain minimal necessary information from electronic records if a chart is unavailable, and do not schedule patients without records.
Provide new Endocrine patients with admission forms and instructions as needed, and mail, fax, or email forms before their initial assessment.
Maintain communication resources such as on-call schedules, physician phone numbers, and Diabetes Team contact information.
Coordinate scheduling for the Diabetes Team, Endocrinology, the Endocrinologist, and additional clinical team members.
Demonstrate working knowledge of insurance and pre-certification requirements.
Perform clerical duties, including faxing, photocopying, filing, and mailing, and interact with outside vendors and contracted services.
Obtain, verify, and update patient information while maintaining confidentiality in accordance with policies.
Assist patients with completing Endocrine base forms.
Maintain positive working relationships with MFM staff and the Diabetes Team.
Protect the privacy and confidentiality of patients and employees.
Promptly communicate problems, concerns, or issues to the Endocrinologist and/or Team Lead.
Train other office staff when needed.
Assist with Prolia/Evenity prior-authorization processes and notify the Endocrine medical assistant preferably two weeks before patients are scheduled for injections.
Provide excellent customer service.
Perform other duties as assigned by managers and leads.