Patient Care - Office Admin
About The Position
The Patient Care - Office Admin provides customer service and administrative support to patients, referral sources, and employees. The role obtains and maintains patient demographic, insurance, and medical documentation; supports patient follow-up; manages phone inquiries; coordinates practitioner schedules; and assists with daily front office operations. The position protects confidential patient, employee, and company information and escalates patient or operational issues when appropriate. This is a contracted, 100% on-site position from October 19, 2026, through December 31, 2026. The role is based in Mt. Sterling, Kentucky, and requires travel among locations in Lexington, Morehead, and Mt. Sterling. The stated shift is first shift, 8:30 AM to 5:00 AM EST. Pay is $33.40 per hour on W-2, with benefits subject to eligibility.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Zero to one year of customer service, administrative, healthcare, or related experience.
Nice To Haves
- Previous experience in a receptionist, patient services, medical office, or healthcare front office environment.
- Experience working with patient information, insurance verification, scheduling, or electronic medical records.
Responsibilities
- Provide a high level of customer service to patients, referral sources, and fellow employees.
- Establish and maintain positive relationships with patients and referral sources.
- Obtain, verify, and accurately enter patient demographic and insurance information.
- Maintain accurate and complete patient files and documentation in accordance with company policies and procedures.
- Protect the privacy and security of protected health information (PHI) in accordance with HIPAA and applicable privacy requirements.
- Support patient follow-up activities as directed.
- Manage multiple phone lines and respond to patient, referral source, and internal inquiries professionally and promptly.
- Record and maintain clear, concise, accurate, and timely written documentation.
- File patient charts and other documentation according to established guidelines.
- Coordinate practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
- Support daily front office operations and assist with administrative tasks as needed.
- Identify patient or operational issues and escalate them to the appropriate team member when necessary.
- Maintain confidentiality of patient, employee, and company information.
- Perform other duties and special projects as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
