Patient Care Navigator- Certified Pharmacy Tech
About The Position
Axil Health partners clinical pharmacists with physician practices and builds care teams that support patients between appointments. The Patient Care Navigator works with assigned patients according to structured weekly or monthly schedules based on each patient’s condition and risk level. The role involves reviewing remote monitoring dashboards, proactively contacting patients when health data trends in the wrong direction, and helping patients address barriers such as late refills, insurance questions, transportation, specialist coordination, and copay assistance. Navigators document patient interactions using the team's tools, escalate clinical concerns to an on-team pharmacist using clear protocols, and help enroll newly eligible patients in the program. The position focuses on supporting patients with chronic conditions and encouraging engagement in their own care. Axil Health offers paid training and opportunities to progress into team leadership, training and onboarding, process improvement, or IT roles.
Requirements
- Certified pharmacy technician (CPht).
Responsibilities
- Reach out to assigned patients on a structured schedule, weekly or monthly depending on their condition and risk level.
- Review remote monitoring dashboards and proactively contact patients when their data is trending in the wrong direction.
- Help patients navigate barriers such as late refills, insurance questions, transportation, specialist coordination, and copay assistance.
- Document patient interactions using available tools.
- Escalate clinical concerns to an on-team pharmacist using clear protocols.
- Assist with enrolling newly eligible patients in the program.
Benefits
- Company-sponsored medical, dental, and vision insurance options.
- Company-paid short-term disability.
- Long-term disability.
- Company-paid term life insurance with add-on options.
- Two 401(k) program options.
- 15 days of PTO, increasing with tenure.
- Paid holidays and two additional floating holidays.
- Quarterly performance bonuses tied to quality and outcomes metrics.
- Paid training that supports different learning styles.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
