Patient Care Navigator - Sacramento

COPE Health Solutions•Sacramento, CA

2d•Onsite

About The Position

The Patient Care Navigator provides telephonic and field-based case management to clients enrolled in the CALAIM Enhanced Care Management and Community Support Program. Serving as the primary point of contact, the Navigator builds relationships that help clients remain engaged in medical care and adhere to their medications. The role focuses on identifying resources, helping clients navigate health care services and systems, removing barriers to care, and promoting client health. The Navigator works closely with a Care Team that may include doctors, nurses, care coordinators, community health workers, and other clinical staff to support positive health outcomes. The position includes outreach, health education, self-management support, care coordination, documentation, and appointment tracking. The Navigator may meet clients after primary care appointments to review and update care plans with the Care Coordinator. The role is based in Sacramento, California, includes up to 40% local travel, and may require some evening work. It is a regular, full-time, non-exempt position reporting to the Program Manager, with no direct reports.

Requirements

Minimum high school degree.
Strong understanding of cultural competency with the target population.
Commitment to the mission of care coordination.
Passionate, trustworthy, and empathetic approach to working with clients.
Ability to build relationships with clients, organization members, and health care providers.
Good communication and interpersonal skills, including the ability to speak concisely with clients and Care Team members.
Organized approach to handling confidential client materials and appointment tracking.
Flexible and adaptable in response to changing client and health care provider needs.
Interest in working with underserved and homeless populations.

Nice To Haves

Some college education.
Bilingual in English and Spanish.
Computer literacy.

Responsibilities

Conduct telephonic and field-based outreach to engage clients in the care management program.
Establish close relationships with clients and serve as their point of contact.
Deliver weekly or monthly health education and promote client self-management.
Communicate with Care Team members and health care providers to facilitate client care.
Observe, report, and assess clients’ self-administration of medication.
Identify resources to help clients overcome barriers to care, including transportation, housing, and childcare arrangements.
Stay informed about services offered by providers, including mental health, housing, and employment assistance.
Maintain strict confidentiality in accordance with agency policies.
Meet with clients after primary care appointments, as needed, to review and update care plans with the Care Coordinator.
Meet with the Care Team to discuss client care issues and needs and facilitate health care.
Document all client encounters and complete reporting requirements according to organization standards.
Track client information, schedules, files, and forms confidentially.
Track attendance at medical appointments and patient navigation sessions; initiate outreach and missed-appointment procedures as necessary.
Attend and represent the organization at professional conferences, in-service trainings, and meetings when requested or approved by a supervisor.