Patient Care Manager II - Operating Room (Full-Time, 8-Hour Evening Shifts)

Stanford Health Care•Palo Alto, CA

About The Position

The Patient Care Manager is a Registered Nurse who provides unit leadership and partners with nursing staff, the healthcare team, and hospital and system leaders to develop a quality practice setting that supports professional nursing and quality patient care. The role is accountable for effective delivery of competent, compassionate, and efficient patient care, including patient-care coordination; supervision of a professional team; administrative and budget management; troubleshooting; organizational change management; regulatory and accreditation compliance; quality assurance and improvement; safety and risk management; and implementation of hospital and unit policies, goals, and objectives. The position also focuses on improving unit operations, communication, education, staff roles, and accountability for services provided. The Patient Care Manager II designation is based on span of control, hours of operation, and unit complexity. The manager plans, organizes, and directs nursing services; coordinates care with other disciplines; leads personnel and fiscal management; and is accountable for the operation of assigned patient-care units, services, staff, and facilities. The role promotes staff development, patient and staff satisfaction, safe and equitable care, and continuous process improvement. The position is based at Stanford Health Care and is a full-time role on 8-hour evening shifts.

Requirements

Bachelor’s or master’s degree in Nursing or a related field from an accredited college or university.
Three years of progressively responsible and directly related work experience.
Registered Nurse state licensure and/or compact state licensure.
Ability to contribute to healthcare policy formulation in partnership with a multidisciplinary healthcare team.
Ability to delegate responsibly according to others’ abilities, preparation, standards of practice, and regulatory guidelines.
Ability to develop programs and lead process-improvement projects.
Ability to establish strategic direction and business plans for a functional group.
Ability to initiate and implement changes that improve the quality and safety of patient-care delivery.
Ability to provide leadership, influence others toward shared goals, prioritize system resources, promote cooperation, and act as a role model, resource, and mentor.
Ability to supervise, coach, mentor, train, and evaluate work results.
Ability to use information and stay current with technology developments to communicate, manage knowledge, mitigate errors, and support patient-care decisions.
Knowledge of nursing theories, principles, practices, standards, emerging technologies, techniques, and approaches, and of professional responsibility and accountability for practice outcomes.
Knowledge of laws, regulations, accrediting and certifying standards, and hospital and unit policies and procedures governing nursing care.
Knowledge of organizational, administrative, fiscal, and personnel-management principles and practices relevant to nursing in healthcare.
Knowledge of healthcare and hospital-system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction.

Responsibilities

Plan, organize, and direct nursing services, including patient assessment, implementation of physicians’ orders and treatment plans, medication administration, documentation, and evaluation of patient-care processes and outcomes.
Coordinate nursing activities with other services and disciplines and demonstrate clinical competency in the assigned specialty.
Communicate clearly and effectively to strengthen teamwork, manage conflict, engage employees and interdisciplinary colleagues, and improve problem solving and performance.
Plan and forecast department budgets, calculate required FTEs, interpret fiscal reports, project workload, monitor productivity, and analyze financial variances.
Identify unit and capital budget needs with physician and nursing colleagues; plan staff scheduling and manage position and attendance controls.
Direct personnel management, including interviewing, hiring, training, orientation, precepting, evaluation, performance appraisals, employment-status decisions, disciplinary actions, and grievance responses.
Assume 24-hour responsibility and accountability for assigned patient-care units, services, staff, and facilities.
Plan and direct short- and long-term departmental activities in line with hospital goals and accrediting standards; support department, division, service, and hospital goals.
Serve as a resource and consultant to staff and interdisciplinary teams regarding nursing care and professional nursing practice.
Use appropriate data to monitor unit operations and achieve patient and staff satisfaction targets.
Develop, implement, and evaluate process-improvement initiatives to monitor and improve patient care.
Facilitate nursing staff professional development and clinical growth by maintaining unit-specific competencies and providing educational opportunities based on assessed needs.
Support clinical and service quality indicators and foster care that is safe, effective, patient-centered, timely, efficient, and equitable.
Apply Stanford Health Care’s C-I-CARE standards to patient, family, and colleague interactions.