Patient Care Lead

KIDS CARE DENTAL AND ORTHODONTICS•Livermore, CA

7d•$28 - $32•Onsite

About The Position

Kids Care Dental & Orthodontics is seeking an outgoing Registered Dental Assistant to serve as Patient Care Lead. The role is a working assisting position responsible for patient flow and delivering high-quality clinical care and a first-class experience to each child. The Patient Care Lead also supports managerial reporting, service execution, training, daily team management, interaction with doctors, hiring recommendations, and problem solving. The position works closely with the Area Manager and Practice Manager to support the company’s mission, purpose, beliefs, and vision.

Requirements

Current and active state-certified Registered Dental Assistant (RDA) license.
Affinity for helping and training others.
Demonstrated leadership skills.
Problem-solving skills and a can-do attitude.
Upbeat personality.
Enjoys working with children.
Patient-focused and able to work as part of a team.
Strong customer service skills.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail.
Clean, neat, professional appearance.

Nice To Haves

Knowledge of Dentrix.

Responsibilities

Manage daily clinical team operations, including schedule changes, patient flow, and delivery of care.
Resolve problems by clarifying issues, researching them, and exploring answers and alternative solutions.
Ensure excellent customer service is delivered and surpassed for each patient.
Provide regular employee performance feedback to the Area Manager and Practice Manager, and participate in annual reviews and disciplinary actions.
Onboard and train new staff, and lead and coach other team members.
Assist the Area Manager and Practice Manager in implementing revised or new company policies.
Order and maintain dental supplies cost-effectively and within defined budgets.
Maintain and repair office equipment.
Ensure compliance with company policies and applicable laws and regulations, including HIPAA, OSHA, ADA, and Dental Board requirements.
Ensure the team has a safe and clean working environment and that the office appearance impresses patients.
Assist the Practice Manager with employee work schedules, including time off, call-outs, and coverage.
Perform traditional Registered Dental Assistant duties.
Perform other duties as assigned.