Patient Care Lead

Kids Care Dental And Orthodontics•Livermore, CA

About The Position

Kids Care Dental & Orthodontics is seeking an outgoing Registered Dental Assistant to serve as Patient Care Leader. The practice provides comprehensive preventive dental care, orthodontics, and oral surgery for children in private offices, serving private-pay and PPO-insured patients. Its team aims to create a fun, fear-free dental experience and help children develop healthy smiles. The Patient Care Leader is a working assisting position responsible for patient flow and delivery of high-quality clinical care and a first-class patient experience. In addition to traditional Registered Dental Assistant duties, the role includes managerial reporting, service execution, staff training, daily team management, interaction with doctors, hiring recommendations, and problem solving. The Patient Care Leader works closely with the Area Manager and Practice Manager to support the company’s mission, purpose, beliefs, and vision.

Requirements

Current and active state-certified Registered Dental Assistant (RDA) license.
Affinity for helping and training others.
Demonstrated leadership skills.
Can-do attitude and problem-solving skills.
Upbeat personality.
Enjoyment of working with children.
Patient-focused and a team player.
Excellent customer service skills.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail.
Clean, neat, professional appearance.

Nice To Haves

Knowledge of Dentrix.

Responsibilities

Manage daily clinical team operations, including schedule changes, patient flow, and the overall delivery of care.
Resolve problems by clarifying issues, researching them, and exploring answers and alternative solutions.
Ensure excellent customer service is delivered and surpassed for each patient.
Provide regular employee-performance feedback to the Area Manager and Practice Manager, and actively participate in annual reviews and disciplinary actions.
Onboard and train new staff, and lead and coach other team members.
Assist the Area Manager and Practice Manager in executing revised or new company policies.
Order and maintain dental supplies cost-effectively and within defined budgets.
Maintain and repair office equipment.
Ensure compliance with company policies and applicable laws and regulations, including HIPAA, OSHA, ADA, and Dental Board requirements.
Ensure the team has a safe and clean working environment and that the office's overall appearance creates a strong impression for patients.
Assist the Practice Manager with employee work schedules, including time off, call-outs, and coverage.
Perform traditional Registered Dental Assistant duties.
Perform other duties as assigned.