Patient Care Advisor Lead

Curio Wellness•Hayti, MO

About The Position

The Patient Care Advisor Lead is responsible for delivering a premium retail experience at the Far & Dotter Wellness Center & Spa. The role provides customer service to medical cannabis-certified patients, caregivers, and the general public, including product education, selection, and purchasing assistance. It also handles operational duties such as opening and closing the store and serving as Manager on Duty for shifts. As a member of the management team, the Lead sets an example for Patient Care Advisors (PCAs), holds them accountable to policies and procedures, and provides training and coaching in the moment. The role also supports Spa personnel and works across PCA and Inventory functions as needed. The position involves working with plant material and may include exposure to pollen, allergens, and other plant-related substances; applicants with known sensitivities are advised to consult a healthcare professional before applying.

Requirements

Strong leadership and customer service skills.
Friendly and outgoing demeanor.
Ability to interact positively with customers in person.
Ability to empathize with patients and understand challenges related to their health.
Interest in or understanding of medical cannabis products.
Interest in or understanding of vitamins, supplements, and wellness products.
Ability to learn the product mix and recommend products appropriately.
Desire to work in a fast-paced retail environment.
Ability to follow standard operating processes and procedures.
Ability to work normal retail hours, including nights, weekends, and holidays.
High school diploma or GED, previous cannabis, retail, hospitality, or customer service sales experience, or an equivalent combination of education and experience.
Must be at least 21 years old.
For employment in Maryland or Missouri, compliance with applicable state requirements, including providing fingerprints in the required format and consenting to an FBI background check.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Previous cannabis, retail, hospitality, or customer service sales experience, or an equivalent combination of education and experience.
A mindset of Extreme Ownership, taking responsibility for contributions and driving positive outcomes.

Responsibilities

Lead PCAs by following and reinforcing company policies, procedures, and codes of conduct.
Promote a culture consistent with corporate standards, including a medicinal and clinical focus.
Participate in recruiting, hiring, onboarding, training, and developing staff.
Provide regular feedback to staff, including disciplinary action when necessary.
Assist the General Manager and Assistant General Manager with employee reviews and team meetings about performance and development goals.
Provide direct leadership to PCAs and hold them accountable for their duties and expectations.
Promote the company’s mission, vision, and values to team members.
Engage in problem-solving dialogue with team members and corporate teams.
Serve as a resource and company liaison for Spa personnel, support their operational needs, and promote teamwork.
Greet guests, patients, peers, and vendors warmly.
Assist visitors with their needs, including checking in dispensary patients and Spa guests and assisting with Holistic Pharmacy products.
Learn, promote, and manage the Far & Dotter Loyalty Program.
Provide an elevated guest and patient experience.
Learn and use the point-of-sale system and standard operating procedures to process accurate, compliant transactions.
Learn the product assortment and associated health benefits; understand and sell against daily, weekly, and seasonal promotions.
Assist managers with product spotlight presentations at staff meetings and shift huddles.
Communicate low-, slow-, and fast-moving products to the Purchasing and Marketing Managers to inform ordering and promotions.
Participate in staff sales initiatives.
Maintain working knowledge of PCA and Inventory Lead duties and step into those roles when required.
Collaborate with PCA and Inventory teams and participate in related training to support cross-functional work.
Follow compliance procedures to ensure activities and transactions comply with MCA regulations.
Train PCAs on compliance and support leadership with in-the-moment coaching when potential violations are identified.
Follow HIPAA guidelines and participate in MCA inspections as requested or needed.
Run shifts as Manager on Duty and ensure functional areas meet expectations.
Open and/or close the Wellness Center.
Handle money properly, prepare cash deposits according to procedures, and reconcile payment methods and cash with Leaf Logix daily.
Check sales-floor inventory daily and restock to maintain par levels.
Clean and straighten sales fixtures, products, communal spaces, and public areas as needed.