Patient Care Coordinator

Highbar Physical Therapy • Westerly, RI

21d

About The Position

Highbar Physical Therapy is hiring a Patient Care Coordinator (PCC) to support its outpatient physical therapy clinics across New England. The PCC is an integral member of the clinical team, helping create excellent patient experiences and maintain administrative excellence in the clinic. The role includes greeting patients, scheduling appointments, collecting co-payments, communicating insurance benefit information, and providing authorization details. The PCC also performs administrative and clerical tasks that support clinical staff.

Requirements

• High school diploma or GED.
• Two to three years of related experience and/or training.

Nice To Haves

• Associate degree in healthcare administration or a related field of study.

Responsibilities

• Retrieve daily messages from the answering machine and update schedules to reflect changes.
• Greet and direct patients, vendors, and clinic visitors.
• Ensure new patients complete the appropriate paperwork, then organize and add the paperwork to the patient chart before the first appointment.
• Answer a multiple-line telephone system and obtain demographic and insurance information from new patients scheduled for an initial evaluation.
• Collect patient co-payments and clearly document payment transactions on written receipts.
• Manage patient appointments and cancellations.
• Review therapist schedules and use the medical records system to fill openings effectively.
• Document pertinent conversations for future reference.
• Assist therapists with faxing patient information to medical offices as requested.
• Maintain a general understanding of insurance, including how to read benefit eligibility information.
• Explain benefits to patients, including authorization requirements, co-payments, and deductibles.
• Initiate collection activity in accordance with company policies and procedures.
• Negotiate payment terms with customers according to established guidelines to minimize the potential for referral to a collection agency.
• Regularly review essential reports and dashboards to ensure tasks are completed in a timely manner.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Voluntary disability and life insurance options.
• Fitness and wellness program.
• Paid holidays and paid time off.
• Flexible work hours.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED