Patient Care Coordinator - Hugo

Park Dental • Hugo, MN

26d • $24 - $27

About The Position

Park Dental Hugo is seeking a friendly, organized, and customer-focused Patient Care Coordinator to serve as the first point of contact for patients and help them navigate their dental care. The role creates a welcoming patient experience through strong communication, organization, and genuine care, while supporting efficient office operations and quality patient care. Dental experience is welcome but not required; candidates with customer service, healthcare, hospitality, retail, administrative, or other service-focused backgrounds are encouraged to apply.

The position offers a supportive, collaborative environment, opportunities for growth and career advancement, comprehensive training, one-on-one mentorship, and modern technology. The role is part of a doctor-led, patient-centered practice with a focus on quality care.

Requirements

• Warm, friendly, and professional demeanor with a passion for helping others.
• Ability to remain calm and adaptable in a fast-paced environment.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Strong multitasking and schedule coordination abilities.
• Positive attitude and commitment to outstanding customer service.
• Comfort learning and using new technology and software systems.
• Proficiency with Microsoft Office and general data entry skills.
• Strong problem-solving skills and a proactive approach to supporting patients and teammates.

Nice To Haves

• Dental insurance knowledge; it is a plus but not required.
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred.

Responsibilities

• Greet patients, check them in, and assist them throughout their visit to create a welcoming and positive experience.
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication.
• Answer patient questions about appointments, billing, and insurance benefits.
• Verify insurance coverage and assist with patient account management.
• Accurately enter and maintain patient information and records.
• Collaborate with doctors and team members to support efficient office operations and exceptional patient care.
• Use scheduling and practice management software to support daily operations.
• Help resolve patient concerns and identify solutions that support a positive patient experience.

Benefits

• Competitive compensation and a comprehensive benefits package.
• Medical, dental, vision, and orthodontia coverage.
• Paid time off and paid holidays.
• 401(k) with company match and Roth options.
• Health savings account and flexible spending account options.
• Life insurance and short- and long-term disability.
• Pet insurance.
• Employee Stock Purchase Plan (ESPP) purchase options.
• Company-supported continuing education and professional development.
• Opportunities for growth and career advancement.
• Comprehensive training and one-on-one mentorship.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed