Patient Care Coordinator
About The Position
The Patient Care Coordinator (Primary Care) greets and registers patients promptly and pleasantly, and instructs, directs, and schedules patients and visitors. The role also receives cash payments from patients, issues receipts, and posts payment data. The schedule is Monday through Friday, with 8-hour shifts between 7:00 a.m. and 5:00 p.m. MST; the specific schedule will be determined upon hire. The position is based at 8199 Southpark Ln, Littleton, Colorado, and may require travel to other locations for training and coverage as needed. The role is paid hourly, with a stated range of $18.00 to $32.00 per hour based on full-time employment. Optum, part of UnitedHealth Group, delivers care aided by technology and provides access to care, pharmacy benefits, data, and resources. The organization describes an inclusive culture, career development opportunities, and a mission to help people live healthier lives and make the health system work better for everyone. It is committed to mitigating environmental impact and delivering equitable care that addresses health disparities.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience, with strong in-person and telephone communication skills.
- Intermediate proficiency in Microsoft Office applications.
- Ability to work independently and as part of a team while maintaining good judgment and accountability.
- Ability to work well with health care providers.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize work to meet deadlines.
- Ability to work well under pressure in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and understand and interpret information from others.
- Ability to pass a drug test before beginning employment.
Nice To Haves
- At least 1 year of experience with electronic health records.
- At least 1 year of related healthcare experience, including scheduling.
- At least 1 year of experience handling and triaging telephone calls and a multi-system phone line.
- Knowledge of medical terminology.
- Ability to handle cash and count money at high volumes, including performing mathematical computations.
Responsibilities
- Greet patients as they arrive and manage wait times.
- Complete patient check-in and check-out tasks, including insurance verification, procedure pre-authorizations or precertifications, and copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Process walk-in patients and visitors.
- Answer phones, redirect calls as appropriate, assist callers with questions or concerns, take messages, and schedule appointments.
- Manage medical records, including maintaining, filing or scanning, and preparing records for the schedule.
- Ensure correspondence is scanned and/or filed, process medical-record release requests, and maintain appropriate logs.
- Establish and maintain effective working relationships with patients, employees, and the public.
- Perform other related duties as assigned.
Benefits
- Paid time off accrued starting with the first pay period
- Eight paid holidays
- Medical plan options
- Health Spending Account or Health Savings Account participation
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability coverage
- 401(k) savings plan
- Employee stock purchase plan
- Education reimbursement
- Employee discounts
- Employee Assistance Program
- Employee referral bonus program
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance
- Performance rewards and incentive and recognition programs
- 401(k) contribution, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
