Patient Care Coordinator

Benchmark Physical Therapy • Sandy Springs, GA

11d

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic growth and maintain pleasant, consistent daily clinic operations. This entry-level office position supports practice management and patient intake processes in collaboration with the Clinic Director, while advancing Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients and visitors, scheduling referrals and appointments, verifying insurance coverage, collecting payments, maintaining front-office organization, and completing related practice-management tasks. The position is full-time, operates during normal business hours Monday through Friday, and requires a minimum of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect all money due at the time of service.
• Make welcome calls and monitor and influence patient arrival rates by providing a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front-office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED