Patient Care Coordinator

SERC Physical Therapy•Kansas City, MO

11d•Onsite

About The Position

The Patient Care Coordinator - I (PCC-I) is an entry-level office role responsible for maintaining pleasant, consistent clinic operations and supporting clinic growth through effective practice management and patient intake. The coordinator collaborates with the Clinic Director to carry out efficient clinic procedures and supports the mission, vision, and values of Upstream Rehabilitation. The role involves welcoming patients, handling referrals and scheduling, verifying insurance, collecting payments, and managing front-office processes while providing excellent customer service.

Requirements

High school diploma or equivalent.
Communication skills and the ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time-management and presentation skills as a member of a team.
Ability to perform sedentary work, including prolonged sitting with the ability to stand as needed.
Ability to communicate constantly with associates and to hear and speak accurately to exchange information.
Ability to frequently operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines, using gross and fine manipulation.
Ability to perform repetitive typing and constantly view and read a computer screen.
Ability to comprehend information and use judgment to respond appropriately in various situations.
Ability to occasionally walk, stand, and push, pull, lift, or carry 0–20 pounds; rarely perform activities such as crawling, crouching, kneeling, stooping, climbing, reaching above shoulder height, or lifting under 10 pounds from waist to shoulder.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
Verify patient insurance coverage and collect all money due at the time of service.
Make welcome calls and monitor and influence arrival rates by creating a great customer experience.
Manage the clinic schedule efficiently, route documents, manage non-clinical documentation, and manage deposits.
Manage personal overtime and caseload, discharge-candidate, progress-note, and insurance reporting.
Monitor clinic inventory and maintain an orderly, organized front-office workspace.
Attend required training with Territory Field Trainers for Raintree and other business-process updates.
Complete quarterly compliance training.
Perform other duties as assigned.