Patient Care Coordinator

Benchmark Physical Therapy • Duluth, GA

11d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic operations in Duluth, Georgia. This entry-level office position helps maintain pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves frequent interaction with patients and clinic staff, as well as multitasking across computer programs and office equipment.

The position operates within normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary in an indoor clinic environment, with regular computer use and occasional walking, standing, and handling items weighing up to 20 pounds.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, including frequent computer and office-equipment use, repetitive typing, and communication with associates.
• Ability to occasionally walk, stand, push or pull, lift, or carry items weighing up to 20 pounds.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and help create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patients’ insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Maintain an orderly and organized front office workspace.
• Manage the clinic schedule efficiently, route documents, manage non-clinical documentation, and manage deposits.
• Manage personal overtime and monitor caseloads, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates, and complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED