Patient Care Coordinator

Ascension Recovery Services•Des Moines, IA

28d•Onsite

About The Position

Thrive Now Recovery Centers is preparing to open a new outpatient substance use disorder and behavioral health program in Des Moines in late 2026. We are looking for a warm, organized, and dependable Patient Care Coordinator to be one of the first points of contact for our patients and families. This role is a combination of patient coordination, scheduling, front-office support, and day-to-day clinic operations. The right person will help patients feel welcomed and supported while keeping the clinic organized and running smoothly. Thrive Now Recovery Centers provides compassionate, evidence-based treatment to individuals affected by substance use disorders and co-occurring behavioral health needs. We believe every interaction matters. For many patients, walking into treatment can be a difficult first step. Our Patient Care Coordinator plays an important role in creating an environment that is welcoming, respectful, organized, and supportive of recovery.

Requirements

High school diploma or equivalent required.
Strong customer service and interpersonal skills.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a busy outpatient environment.
Strong attention to detail.
Basic computer proficiency and ability to learn electronic health record and scheduling systems.
Ability to appropriately handle sensitive and confidential information.

Nice To Haves

Associate degree or additional education in healthcare, behavioral health, human services, social work, or a related field preferred.
Previous experience in behavioral health, substance use treatment, healthcare, medical office, or outpatient services strongly preferred.
Experience in patient scheduling, medical reception, care coordination, admissions, or healthcare administration preferred.
Knowledge of HIPAA and healthcare confidentiality requirements preferred.
Experience working with individuals affected by substance use disorders or behavioral health conditions is a plus.

Responsibilities

Greet patients, families, visitors, and community partners in a professional and welcoming manner.
Manage the front desk and help maintain an organized, confidential, and recovery-focused environment.
Answer and route incoming phone calls, messages, and general inquiries.
Schedule and confirm appointments, assessments, follow-up visits, and clinical services.
Assist new patients with registration, forms, releases of information, and other intake documentation.
Support the intake and admissions process by gathering required information and coordinating next steps.
Maintain accurate demographic, insurance, referral, and contact information.
Help patients understand appointment expectations and navigate the outpatient treatment process.
Monitor provider and clinical schedules and assist with appointment changes, cancellations, and rescheduling.
Follow up with patients regarding missed appointments and help reconnect them with the treatment team.
Coordinate communication between patients, therapists, medical providers, case managers, peer recovery staff, and other members of the care team.
Assist with referrals to outside providers, community resources, and recovery supports as directed.
Obtain and appropriately manage releases of information and patient records.
Assist with insurance verification, authorization, and utilization processes as needed.
Support scanning, filing, document management, correspondence, and data entry.
Help track patient attendance, appointments, referrals, and other operational information.
Support the Clinical Director and outpatient team with daily clinic operations.
Maintain strict confidentiality in accordance with HIPAA, 42 CFR Part 2, and company policy.
Help create a patient experience that reflects compassion, dignity, accountability, and respect.