Patient Care Coordinator

Results Physiotherapy • Holly Springs, NC

18d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Holly Springs, North Carolina. This entry-level office role supports the clinic’s daily operations, growth, and patient intake processes. The coordinator works in collaboration with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The position requires strong customer service, organization, communication, and multitasking skills, including use of multiple computer programs.

This is a full-time position operating during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed. The work takes place indoors and is primarily sedentary, with regular use of computers and office equipment and frequent communication with associates and patients.

Requirements

• High school diploma or equivalent.
• Strong communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, including sedentary work, frequent computer operation, repetitive typing, and regular communication.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments, including all money due at the time of service.
• Make welcome calls and monitor and influence arrival rates by providing a positive customer experience.
• Manage the schedule efficiently and manage document routing and non-clinical documentation.
• Manage personal overtime, deposits, caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED